Edward A. Thomas
Highland,Ca
Summary
From the Great State of California! Where the California Poppy flowers grow and the home of the Grizzly Bear. I was knowledgeable at keeping the desk running smoothly, serving new subscribers and guests, and successfully enforcing rules to meet the needs of home delivery patrons, with excellent problem-solving abilities and confidence in answering questions. An experienced truck driver is seeking employment, bringing a solid work ethic, safe driving history, and a stable background in diverse transportation roles.
Knowledgeable about trucks and trailers, including loading, unloading, and securing various types of products. Additionally, I am well-coordinated and capable of handling all customer, documentation, and business needs. Customer-focused sales professional with dedication to safe driving and meeting delivery deadlines. Courteous and cordial with a desire to penetrate new target markets while giving existing customers excellent support and service.
Seasoned mid Level Manager successfully kept operations running smoothly and satisfied customers with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Proficient in scheduling, money handling, and team management.
Overview
44
44
years of professional experience
Work History
Local Truck Driver
Premium Transport Staffing
Ontario, CA
07.2013 - Current
- Maintained open communication with PTStaffing dispatch to stay informed about customers' needs and routing changes.
- Picked up and dropped off items at as many as 4 locations per day.
- Unloaded freight with hand trucks, pallet jacks, and team lifting strategies to avoid injury or product damage.
- Loaded truck efficiently and according to route plan for quick unloading at customer locations.
- Maintained safe driving habits to protect property and the general public on roadways.
- Observed driving regulations and safety procedures, maintaining excellent safe driving records.
- Inspected trucks and trailers before and after trips and completed essential maintenance for optimal performance.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Worked well with dispatchers to communicate route and schedule changes.
Lease Operator| Company Driver
Celadon Trucking Services
Independence, IN
02.2012 - 06.2013
- Completed basic repairs and escalated major maintenance requirements to proper personnel.
- Tracked temperatures, levels and flow meters, documenting and reporting on findings every 24 hrs.
- Enforced sound safety practices to protect workers and minimize liability.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Driver | Driving Instructor
CRST Expedited
Riverside, CA
04.2005 - 05.2012
- Trained student drivers in operating 18-wheeler trucks and 53' dry van trailers.
- Perform live over-the-road training day and night driving for 28 days. The student learned to bobtail, chain tires, Logging, Pre- Trip & Post Trip Inspections, and Long hour Driving.
- Evaluated, Coached, and Performed alley docking, straight line backing, and parallel parking of a 53' tractor-trailer.
- Students used Road Maps, GPS, and how to use n onboard computer called Qualcomm.
- Coordinated with Fleet Managers, Safety Managers, and Maintenance personnel, on a need basis, regarding the operation and road conditions to be a signed to $160,000.00 Semi- Company Truck.
Laborer
Curtom Building & Development
Inglewood, CA
06.2000 - 09.2004
- Operated tools and equipment correctly to assist with construction work.
- Cleaned up and resupplied work areas daily for optimal team performance.
- Listened to senior team members for instructions on new jobs and daily requirements.
- Contributed to a team culture of safety by consistently wearing proper safety gear and following standards.
- Performed physical activities requiring heavy lifting, walking, and standing for long periods.
- Understood and followed oral and written directions.
- Maintained a clean, safe working environment by removing debris from the job site before shift completion.
- Completed a variety of physical labor tasks.
Circulation Zone Manager
Press Enterprise Newspaper
Riverside, CA
04.1997 - 11.2000
- Developed, maintained, and promoted sales efforts within the territory by effective regular and systematic contact with current and potential customers who met profile.
- Built and maintained a high-performing team of independent newspaper men and women by identifying paying customers. Plus, focusing on the growth and development of Circulation Subscribers core while coaching and mentoring home delivery carrier agents.
- Formulated and implemented an annual sales plan and budgeted for promotional expenses.
- Managed and supervised one service checker within assigned geographic zones.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Senior Circulation Manager
Usa Today | The Sun Newspapers
San Bernardino, CA
12.1990 - 03.1997
- Managed the circulation of 6,000 newspapers delivered to businesses and residential customers.
- Monitored, trained, scheduled, and evaluated the performance of three part-time district assistant managers and one Circulation Manager trainee.
- Contracted over 250+ independent delivery agents were given on the 1099 form.
- We terminated delivery agents for not following company policies or procedures.
- Reduced complaints from 9.5% to 1.50% per 1,000 newspapers delivered.
- Earned 16 Phoenix Awards for best delivery service.
- Demonstrated strong leadership, coaching, adaptability, and communication skills.
- Collected payments and explained billing statements.
Promotion Field Coordinator
The Sun Newspaper
San Bernardino, CA
01.1985 - 12.1990
- Communicated with customers to assess needs and coordinate appropriate services.
- Built and managed relationships with third-party vendors for contracting and invoicing.
- I entered orders for product installations, configurations, and services into office computers.
- Facilitated weekly project meetings to maintain schedule, budget, and service delivery requirements.
- I have managed a budget of $190,500.00 per year.
- Scheduled events at Disneyland, Magic Mountain, and Movie Theater to newspaper carry the delivery day.
Shift Manager
McDonald's Restaurant
San Bernardino, CA
06.1979 - 06.1982
- Helped employees accomplish tasks during peak periods.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate a continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Reported employee behavioral issues, losses, and customer complaints to upper-level management.
- Documented receipts, employee hours, and inventory movement.
- Coordinated shift workers for inventory receiving, auditing, and restocking.
Education
Associate of Science - Truck Driver
PREMIER TRUCK DRIVIGN SCHOOL
10405 San Severine #1, Mira Loma, California 9175204.2005
Warehousing & Logistics Forklift Certified -
San Bernardino Valley College
San Bernardino, CA2004
Associate of Arts - Liberal Arts
San Bernardino Valley College
1985
Skills
- Inventory control
- Team leadership
- Record-keeping
- Recruitment and training
- Market Research and Analysis
- Cash handling accuracy
- Loading and Unloading
- Dangerous Goods Transportation
- Truck Maneuvering
- Truck Cab Computer Operation
- Problem-Solving
- Cargo Security
- Critical Thinking
- Time Management
- Payment Collection
- Delivery Instructions Verification
- Opening and Closing Procedures
- Flexible Schedule
- Decision Making
- Interstate Truck Company Tacoma, Washington
- US Express Truck Company Chattanooga, TN
- JB-Hunt Intermodal San Bernardino, CA
- Knight Transportation Phoenix, Az
Accomplishments
- Assisted in Creating a highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
- Negotiated with vendors, saving the company $1,500.00 annually.
- Delivered shipments to customers throughout 48 STATES averaging over 600 miles daily.
- Maintained an accident and incident-free driving record for more than five years.
- Earned 16 Home Delivery Phoenix rewards for going sixteen weeks with zero customer complaints in the city of Fontana, Rialto, and the North San Bernardino area; perfect service.
Timeline
Local Truck Driver
Premium Transport Staffing
07.2013 - Current
Lease Operator| Company Driver
Celadon Trucking Services
02.2012 - 06.2013
Driver | Driving Instructor
CRST Expedited
04.2005 - 05.2012
Laborer
Curtom Building & Development
06.2000 - 09.2004
Circulation Zone Manager
Press Enterprise Newspaper
04.1997 - 11.2000
Senior Circulation Manager
Usa Today | The Sun Newspapers
12.1990 - 03.1997
Promotion Field Coordinator
The Sun Newspaper
01.1985 - 12.1990
Shift Manager
McDonald's Restaurant
06.1979 - 06.1982
Associate of Science - Truck Driver
PREMIER TRUCK DRIVIGN SCHOOL
Warehousing & Logistics Forklift Certified -
San Bernardino Valley College
Associate of Arts - Liberal Arts
San Bernardino Valley College
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