Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Edward Baas

Plattsburg,MO

Summary

Results-oriented professional with 8 years of leadership and technical experience in the telecommunications industry. Proficient in troubleshooting technical issues, providing user support, and managing technology systems in a fast-paced environment. Achieved exceptional service delivery, staff training on technical processes, and operational improvements. Seeking to leverage skills as a PC Analyst to enhance technical expertise and contribute to IT operations. Strong proficiency in Office 365 and SharePoint, with a commitment to continuous learning in technologies like SCCM.

Overview

8
8
years of professional experience

Work History

Store Manager

AT&T
Saint Joseph, MO
06.2019 - Current
  • Led a team of 5 to 14 employees, providing technical support for mobile devices and in-store technology, including troubleshooting device and network issues for customers
  • Managed and maintained in-store systems, such as point-of-sale (POS) systems and inventory management software, ensuring smooth operations and minimal downtime
  • Collaborated with corporate IT to resolve escalated technology issues and implement new systems, ensuring alignment with security protocols and technical standards
  • Trained staff on the use of technology systems, improving overall operational efficiency and customer service experiences

Sales Consultant

AT&T
Alamogordo, NM
05.2016 - 06.2019
  • Provided direct customer support for mobile devices and services, diagnosing technical issues and recommending optimal solutions to enhance customer satisfaction
  • Assisted customers with troubleshooting and configuring their devices, demonstrating problem-solving skills in real-time technical support
  • Consistently achieved sales targets by providing in-depth product knowledge and educating customers on technical features and benefits

Education

Some College (No Degree) - Environmental Science

SUNY Stony Brook
Stony Brook, NY

Skills

  • Technical Troubleshooting & User Support
  • SharePoint & Office 365 Proficiency
  • System & Network Monitoring
  • Technology Training & Documentation
  • Hardware & Software Installation
  • Customer Service & Communication
  • Inventory & Asset Management
  • Strong Analytical & Problem-Solving Skills

Accomplishments

  • Software: Office 365, SharePoint, Salesforce, Microsoft Teams, Outlook
  • Hardware: PC Installation, Mobile Device Configuration, POS Systems
  • Networking: Network Monitoring & Maintenance
  • Documentation: Report Generation, Record Maintenance

References

References available upon request.

Timeline

Store Manager

AT&T
06.2019 - Current

Sales Consultant

AT&T
05.2016 - 06.2019

Some College (No Degree) - Environmental Science

SUNY Stony Brook

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Edward Baas