Cyani Ellis
Grayson,GA
Summary
Tech-savvy and service-oriented professional based in Metro Atlanta, currently pursuing an A.S. in Cybersecurity. Experienced in remote support, Microsoft Office, and troubleshooting desktop issues. Known for being resourceful, reliable, and patient when solving user issues. Eager to grow in an IT Help Desk environment and support users with empathy and efficiency.
Overview
6
6
years of professional experience
Work History
Class Checker
University of Tennessee Athletics
Knoxville, TN
01.2022 - 01.2024
- Tracked daily attendance for 6–10 student-athletes and submitted weekly Excel reports
- Communicated remotely with supervisors using digital tools and followed reporting protocols
- Operated independently, balancing work responsibilities with academic commitments
Front Desk Assistant
University of Tennessee Athletic Center
Knoxville, TN
01.2022 - 01.2024
- Provided in-person and virtual assistance to students and staff, offering information and support
- Troubleshot minor technical issues (printers, sign-in systems) and helped maintain office functionality
- Managed daily operations, coordinated shared space use, and upheld a welcoming atmosphere
Sales Associate
ALDO
Atlanta, GA
01.2019 - 01.2020
- Guided customers in product selection and handled inventory restocks
- Operated POS systems efficiently and resolved purchase issues with professionalism
- Contributed to a clean and visually appealing store environment
Assistant Daycare Teacher
Local Daycare Center
Atlanta, GA
01.2018 - 01.2019
- Supported lead teachers in daily classroom operations and child engagement
- Maintained safety standards and clear communication with parents
- Practiced patience and adaptability in a fast-paced, dynamic setting
Education
Associate of Science - Cybersecurity
Atlanta Metropolitan State College
12.2025
Skills
- Remote desktop navigation & user support
- Technical troubleshooting & user support
- Microsoft Office & Google Workspace
- Windows OS & basic A/V setup
- Data entry & digital documentation
- Detail-oriented approach
- Strong interpersonal and remote communication skills
- Excellent Communication & problem-solving skills
Timeline
Class Checker
University of Tennessee Athletics
01.2022 - 01.2024
Front Desk Assistant
University of Tennessee Athletic Center
01.2022 - 01.2024
Sales Associate
ALDO
01.2019 - 01.2020
Assistant Daycare Teacher
Local Daycare Center
01.2018 - 01.2019
Associate of Science - Cybersecurity
Atlanta Metropolitan State College
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