Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dominique Chandler

Case Manager
Windsor Mill,MD

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work History

Multifunctional Tech

Good Samaritan Hospital
Baltimore, MD

Supported healthcare operations by gathering patient samples for lab testing and documenting essential patient data.
Monitored EKGs and heart rhythms to support medical procedures and enhance patient care.
Engaged with healthcare team to address and prioritize patient needs while managing high-stress environments.
Managed stocking and replenishment of care areas with essential supplies.
Coordinated with nurses to ensure thorough patient assessments and efficient preparation for medical testing.
Performed blood sample collection to support health screenings and condition assessments.
Managed prompt responses to cardiac monitor alarms to facilitate immediate emergency interventions.
Conducted secure transfers of patients to wheelchairs or stretchers, emphasizing safety and care during departmental transport.
Operated and maintained medical equipment to ensure optimal functionality and patient safety.
Collaborated with healthcare professionals to troubleshoot technical issues in a timely manner.
Trained new technicians on standard operating procedures and equipment handling protocols.

Addiction Counselor Internship

Royal Minds Rehabilitation Center
Baltimore, MD

Assisted patients experiencing mental health crises and served as a companion when necessary.
Gained skills and experience toward becoming an Alcohol and Other Drug Counselor under supervision.
Provided individual and group counseling sessions for alcohol and drug-related issues.
Conducted assessments and educational classes on substance use disorders to promote awareness.
Facilitated orientation sessions and individual appointments to address specific patient needs.
Organized make-up groups for individuals unable to attend regular sessions.
Collaborated with licensed program management associates to ensure comprehensive care delivery.

Family Services Coordinator

Dayspring Head Start
Baltimore, MD
04.2022 - Current

Developed partnerships with community organizations to expand and improve service offerings for children and families.
Analyzed and compiled state and local resources to optimize support for families in need.
Facilitated workshops for parents, enhancing family access to available resources.
Organized family activities to enhance community engagement and participation.
Managed individual health record accuracy for children to uphold compliance and support health initiatives.
Managed detailed documentation follow-up and performed home visits to assess and support client situations.
Guided parents through the assessment process and established connections with necessary service providers.
Developed and implemented outreach campaigns aimed at increasing family participation in programs.
Processed and submitted referrals to enhance service accessibility for clients.
Coordinated enrollment processes for families, ensuring timely and accurate documentation.
Developed and maintained strong relationships with community partners to enhance service delivery.
Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Resolved customer complaints and issues to drive satisfaction and loyalty.
Facilitated team meetings to discuss performance metrics, leading to unified approach towards service goals.
Monitored progress towards service plan goals.
Provided support to social service clients in navigating available resources.

Education

High School Diploma -

Edmondson Westside High School
Baltimore, MD
06-2009

Associate of Science - Psychology

Baltimore City Community College
Baltimore, MD
01.2016 - 06.2018

Bachelor of Science - Psychology

University of Maryland Global Campus
Hyattsville, MD

Skills

  • Emergency response and crisis management
  • First aid administration and CPR
  • Report writing and documentation
  • Conflict resolution and problem-solving
  • Team communication and collaboration
  • Customer service and support
  • Time management and organizational skills
  • Attention to detail and observation skills
  • Crisis intervention strategies
  • Adaptability and flexibility

Child advocacy

Service planning

Behavioral management

Family support

Parent education

Program enrollment

Parenting education

Case recordkeeping

Family planning counselor

Community resources

Eligibility determination

Child development

Certification

  • Driver's License
  • BLS CPR
  • CNA/GNA
  • Case Management certificate
  • Addiction Counselor Certificate

Timeline

Family Services Coordinator

Dayspring Head Start
04.2022 - Current

Associate of Science - Psychology

Baltimore City Community College
01.2016 - 06.2018

High School Diploma -

Edmondson Westside High School

Bachelor of Science - Psychology

University of Maryland Global Campus

Multifunctional Tech

Good Samaritan Hospital

Addiction Counselor Internship

Royal Minds Rehabilitation Center
Dominique ChandlerCase Manager