
Dynamic professional with extensive experience in health administration and claims management. Proven ability to provide supervisory guidance and develop training materials that enhance medical processing efficiency. Expertise in supporting service members' claims resolutions through effective team leadership and training initiatives.
Advised all levels on medical action processing, ensuring comprehensive eligibility documentation training.
Assisted in resolving LOD medical claims to prevent incurred bills for service members.
Oversaw training programs related to eligibility documentation for improved processing efficiency.
Facilitated resolution of LOD claims, safeguarding service members from unexpected expenses.
Provided supervisory guidance to patient administrators and str management, incorporating performance evaluations and strategies for performance enhancement.
Facilitated communication between field operations and NGB Medical Actions Branch to streamline medical action processes.
Oversaw and executed medical disqualification and medical board processes efficiently.
Supervised and verified workflow for accurate medical records management.
Developed, updated, and reviewed medical processing policies for G1 to ensure compliance.
Developed and published training materials on medical administration to support staff understanding and compliance.
Briefed discharging soldiers on records requests and VA claims procedures.