Edward Baxter

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Established foundational processes for business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Trained and developed team members to build human capital.
• Established, optimized and enforced business policies to maintain consistency across industry operations.
• Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Trained staff on proper barbering techniques, resulting in consistent service quality across all employees.
• Addressed customer complaints promptly, resolving issues effectively to maintain high levels of customer satisfaction.
• Increased customer satisfaction by implementing efficient scheduling and appointment systems.
• Implemented marketing strategies to promote the barbershop''s services and increase foot traffic.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Styled hair according to customer preferences.

Nationwide Lock down

• Supported patients and family members, actively listening to concerns and offering compassionate care.
• Demonstrated flexibility in adapting to changing schedules or protocols as needed to maintain optimal service standards during challenging circumstances.
• Assisted in training new team members, enhancing overall productivity and quality of screenings performed.
• Inspected equipment for defects and completed basic repairs.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Evaluated suppliers to maintain cost controls and improve operations.
• Established foundational processes for business operations.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Established, optimized and enforced business policies to maintain consistency across industry operations.

• Moved to another state.
• Got Married.
• Went back to school.

• Styled hair according to customer preferences.
• Consulted with clients to assess personal style preferences and unique needs.
• Managed business customer service, responding to requests and concerns promptly.
• Completed full and partial shaves with clippers and standard and straight razors.
• Performed inventory management duties to ensure adequate stock levels of supplies and products at all times.
• Developed a loyal clientele base through exceptional customer service and attention to detail.
• Answered over 50+ phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.

• Managed business customer service, responding to requests and concerns promptly.
• Consulted with clients to assess personal style preferences and unique needs.
• Styled hair according to customer preferences.
• Performed inventory management duties to ensure adequate stock levels of supplies and products at all times.
• Developed loyal clientele base through exceptional customer service and attention to detail.
• Maintained master calendar of appointments and employee shifts.
• Increased overall salon revenue by upselling grooming products and additional services.
• Resolved client concerns or complaints promptly with diplomacy and professionalism to maintain strong relationships.
• Enhanced client satisfaction by providing personalized and precise haircuts, shaves, and grooming services.
• Stayed current on industry trends by attending workshops, trade shows, and continuous education courses.
• Devised marketing and sales strategies to maximize business success.
• Built rapport with clients through active listening skills, understanding their preferences, needs, and expectations.
• Answered incoming telephone calls and scheduled appointments for clients.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Counted and documented opening and closing cash amounts daily.
• Distributed business cards outside of salon to generate new business.
• Operated clippers and shears to create customized looks.
• Helped clients feel relaxed and improved experiences with use of scalp massage and related treatments.

• Kept business compliant with applicable government standards.
• Styled hair according to customer preferences.
• Consulted with clients to assess personal style preferences and unique needs.
• Managed business customer service, responding to requests and concerns promptly.
• Promoted business with effective sales and marketing strategies.
• Developed loyal clientele base through exceptional customer service and attention to detail.
• Performed inventory management duties to ensure adequate stock levels of supplies and products at all times.
• Maintained master calendar of appointments and employee shifts.
• Resolved client concerns or complaints promptly with diplomacy and professionalism to maintain strong relationships.
• Demonstrated versatility in accommodating diverse client needs by mastering various haircut styles from classic to modern trends.
• Educated clients on appropriate aftercare procedures as well as recommended products suitable for their hair type and needs.
• Built rapport with clients through active listening skills, understanding their preferences, needs, and expectations.
• Answered incoming telephone calls and scheduled appointments for clients.
• Kept shop neat, professional and welcoming to guests of different backgrounds.
• Consulted with customers to understand hair cut, color and styling desires.
• Recorded weekly supply and inventory needs and made regular orders for replenishment.
• Kept detailed records of customer information and services provided to increase return customers by 30%
• Enhanced client satisfaction by providing personalized and precise haircuts, shaves, and grooming services.