Edward Boswell
Gerrardstown,WV
Summary
Accomplished Owner/Shop Lead Mechanic at Industrial Diesel LLC, adept in business and operations management, significantly enhancing customer satisfaction and repeat business through strategic relationship building and efficient process implementation. Skilled in major engine repairs and customer relations, demonstrated a proven track record of revenue growth and operational excellence at Don's Johns with a keen focus on safety and quality standards.
Overview
30
30
years of professional experience
1
1
year of post-secondary education
Work History
Owner/Shop Lead Mechanic
Industrial Diesel LLC
09.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Handled all major diagnostics and repairs.
- Maintained parts inventory and supplies needed for day to day operations and repairs.
Fleet Manager
Don's Johns
02.2011 - 09.2018
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Conducted root cause analysis for recurring issues in the fleet operations, developing effective solutions that minimized downtime and enhanced reliability.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Maintained parts inventory for day to day repairs.
- Controlled and evaluated PM scheduling and records.
- Managed employee work schedules and performance reviews.
- Set up and maintained yearly budget of over 2 million dollars yearly.
Mechanic Shop Foreman
Hartman Fleet Services
01.2003 - 01.2011
- Collaborated with management to develop short-term and long-range plans for shop improvements, resulting in increased revenue growth.
- Achieved high customer satisfaction ratings by ensuring quality workmanship on all repairs and maintenance tasks.
- Created custom preventative maintenance programs tailored to individual client needs, resulting in fewer unexpected breakdowns.
- Managed warranty claims efficiently by liaising with manufacturers directly which led to quicker resolution times.
Technical Lead
Ryder Transportation Services
07.1994 - 01.2003
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Monitored and enforced safety measures to mitigate hazards.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Adhered to established policies and standards to safely complete projects.
Education
Shepherd University
Shepherdstown, WV 05.1993 - 05.1994
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Operations Management
Business Management
Emissions Diagnostics
Electronic diagnostics and repairs
Major Engine Repairs
AC diagnostics and repairs
Timeline
Owner/Shop Lead Mechanic
Industrial Diesel LLC
09.2018 - Current
Fleet Manager
Don's Johns
02.2011 - 09.2018
Mechanic Shop Foreman
Hartman Fleet Services
01.2003 - 01.2011
Technical Lead
Ryder Transportation Services
07.1994 - 01.2003
Shepherd University
05.1993 - 05.1994
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