Edward Brill Jr
Jacksonville
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
3
3
years of professional experience
Work History
Client Support Senior Specialist
SS&C Technologies, Inc.
2023.04 - Current
- Promoted twice within 22 months
- Currently the most tenured member of my team, acting as a mentor and coach for a troubleshooting team of 6
- Coordinate troubleshooting sessions with multiple parties, setup client environments to ensure effective and seamless trading workflows, resolve product functionality issues, and attain data sets for clients at their request.
- Supported department leadership in implementing new policies, procedures and controls.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
Quarterback
Jacksonville Sharks
2023.03 - 2024.04
- 2023 National Arena League Champion
- Memorized a complex and ever-changing playbook, strategized weekly with coaches and teammates to prepare for new opponents, and competed on a championship winning team for 16 games
- Also acted as a community representative, in Jacksonville, attending multiple local fundraisers and activities as a Jacksonville Shark, all while maintaining my day job.
- Created an inclusive team culture that valued hard work, dedication, and sportsmanship above all else.
Client Support Specialist
SS&C Technologies, Inc.
2021.06 - 2023.04
- Began my career in Financial Technology supporting a Trade Order Management system called Moxy
- Passed a number of certifications with subjects including but not limited to: SQL and Salesforce
- Promoted after one year, then broadened my data and troubleshooting knowledge while continuing to assist clients with their product functionality issues
- Started supporting two additional products within the Advent Product Suite, Rules Manager and DTCC Interface, which act as compliance and allocation amendment tools.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
Education
Bachelor's - Finance/Business Analytics
Florida State University
Tallahassee, FL04.2021
Skills
- Microsoft SQL - 3 years
- Salesforce - 3 years
- Microsoft Suite (Outlook, Excel, etc) - 6 years
- Soft Skills (Conflict de-escalation, effective communication) - 3 years
- Technical communication - 3 years
- Customer Relations - 3 years
Timeline
Client Support Senior Specialist
SS&C Technologies, Inc.
2023.04 - Current
Quarterback
Jacksonville Sharks
2023.03 - 2024.04
Client Support Specialist
SS&C Technologies, Inc.
2021.06 - 2023.04
Bachelor's - Finance/Business Analytics
Florida State University
Similar Profiles
Angela CasinghinoAngela Casinghino
Senior Accountant at SS&C Technologies, Inc.Senior Accountant at SS&C Technologies, Inc.
Tasha AgroTasha Agro
Assistant Director at SS&C Technologies, Inc.Assistant Director at SS&C Technologies, Inc.
Alex San JuanAlex San Juan
Senor Software Developer at SS&C Technologies, Inc.Senor Software Developer at SS&C Technologies, Inc.