Edward Brooks
Baltimore,MD
Summary
Proven leader in environmental services, adept at enhancing patient satisfaction and ensuring regulatory compliance across healthcare facilities. At Healthcare Services Group, spearheaded an innovative online learning platform and led teams to excel in workplace safety and environmental sanitation. Skilled in waste management and fostering team collaboration, consistently improving service delivery and operational efficiency.
Overview
13
13
years of professional experience
Work History
EVS Supervisor Loyola Collage
Healthcare Services Group
12.2011 - 12.2024
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
- Enhanced patient satisfaction scores with thorough and consistent environmental sanitation practices.
Regional Training Manager
Healthcare Services Group
03.2018 - 04.2020
- Spearheaded the creation of an online learning platform, increasing accessibility to key training resources.
- Ensured compliance with industry standards and regulations by incorporating relevant content into all training modules.
- Facilitated open communication between management and employees during team-building exercises, fostering increased collaboration across departments.
- Evaluated the effectiveness of existing training methods, making necessary adjustments to optimize results.
EVS Supervisor Bel-Air Health and Rehab
SAVA
12.2011 - 02.2018
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
- Collaborated with other department supervisors to ensure seamless integration of services in a healthcare setting.
Education
High School Diploma -
Dulaney
Lutherville, MD06-1974
Skills
- Workplace safety
- Waste management
- Scheduling coordination
- Environmental services
Manager of the year
I was at Bel-Air Health and Rehab my building was clean great tour score 94 no complains Administrator did not want me to leave
Timeline
Regional Training Manager
Healthcare Services Group
03.2018 - 04.2020
EVS Supervisor Loyola Collage
Healthcare Services Group
12.2011 - 12.2024
EVS Supervisor Bel-Air Health and Rehab
SAVA
12.2011 - 02.2018
High School Diploma -
Dulaney
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