Edward Brown
Moreno Valley,CA
Summary
With over two decades of dynamic leadership across various sectors, I excel in steering teams and operations towards unparalleled success. My forte lies in fostering robust employee relations, honing talent through comprehensive training, and sculpting cohesive, high-performing teams. Proficient in orchestrating operational facets, I champion innovative methods that amplify efficiency and drive exceptional customer satisfaction. My track record boasts pioneering safety programs and cultivating a culture of workforce integrity, all while nurturing emerging leaders to fuel sustainable growth.
Overview
20
20
years of professional experience
Work History
Market Vice President - Pacific (CA,WA, OR, ID,HI)
Rentokil-Terminix
01.2023 - Current
- Complete financial results, revenue, and operating income for the Market +$500M
- Meet/Exceed annual established revenue growth, performance service standards, cash flow, and high internal/external customer satisfaction
- Work closely with the COO, Market Sales Director, and Senior Market Director to ensure the growth and success of branches
- Key Human resource responsibilities include the hiring and training of region management.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired 7 and managed 12 direct employees to maximize productivity while training staff on best practices and protocols.
Vice President West Division (CA, HI, UT, WA, NM, ID)
Terminix International
05.2020 - 01.2023
- Complete financial results, revenue, and operating income of the Division (8 Regions, $300M+)
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired 4 and managed 8 direct employees to maximize productivity while training staff on best practices and protocols.
- Meet/Exceed annual established revenue growth, performance service standards, cash flow, and high internal/external customer satisfaction
- Work closely with the COO to ensure the growth and success of branches
- Key Human resource responsibilities include the hiring and training region and branch management.
Vice President North Division (TN, KN, MI, OH, IL, IN, IO, NE)
Terminix International
12.2019 - 04.2020
- Complete financial results, revenue, and operating income of the Division (7 Regions, $300M+)
- Meet/Exceed annual established revenue growth, performance service standards, cash flow, and high internal/external customer satisfaction
- Work closely with the COO to ensure the growth and success of branches
- Key Human resource responsibilities include the hiring and training of branch management.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
West Division Market Sales Director
Terminix International
04.2018 - 12.2019
- Meet/Exceed annual established revenue growth, performance service standards, cash flow, and high internal/external customer satisfaction (Creative sales +10%, Avg $40k per sales professional)
- Work closely with the VP of the Division to ensure the growth and success of branches
- Key Human resource responsibilities include the hiring and training of sales management.
- Established departmental performance goals and provided feedback for underperforming areas.
- Assisted with sales and marketing strategies to foster achievement of revenue goals ($90M Completed Sales, 8%+ )
Regional Director- Hawaii
Terminix International
09.2015 - 03.2018
- Complete financial results, revenue, and operating income of the Region ($30M+, 7 direct reports)
- Meet/Exceed annual established revenue growth, performance service standards, cash flow, and high internal/external customer satisfaction
- Work closely with the VP of the Division to ensure the growth and success of branches
- Key Human resource responsibilities include the hiring and training of branch management.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Attended weekly meetings to discuss and optimize strategies.
Regional Manager-Northern CA
Terminix International
01.2014 - 08.2015
- Complete financial results, revenue, and operating income of the Region ($50M, +7%, 5 direct reports)
- Meet/Exceed annual established revenue growth, performance service standards, cash flow, and high internal/external customer satisfaction
- Work closely with the VP of the Division to ensure the growth and success of branches
- Key Human resource responsibilities include the hiring and training of branch management.
- Established and maintained operational standards for 5 locations.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
General Manager (Award of Excellence winner)
Terminix International
02.2006 - 12.2013
- Complete P/L management to include management of the sales team, service team, and customer service representatives
- The position includes autonomy in vendor selection, management, and contract negotiation
- Human resource responsibilities include the hiring and training of all branch personnel also include rewarding and disciplining.
Territory Manager
Terminix International
05.2005 - 01.2006
- Complete P/L management to include management of the sales team, service team, and customer service representatives
- The position includes autonomy in vendor selection, management, and contract negotiation
- Human resource responsibilities include the hiring and training of all branch personnel also include rewarding and disciplining.
Sales Manager
Terminix International
01.2005 - 04.2005
- Complete management for a team of sales professionals and contract negotiation
- Conduct sales training/planning, and field training, and assign and direct performance goals
- Human resource responsibilities include the hiring and training of all branch sales personnel and also include rewarding and disciplining.
Sales Rep (Award of Excellence Winner)
Terminix International
07.2003 - 12.2004
- Sell termite and pest control, related repairs, and protection to owners or agents of homes and or multi-family dwellings
- Close business through a proven sales process: gaining trust, explaining the problem, explaining the solution, selling the benefits, and asking for referrals.
Education
Electrical Engineering -
North Carolina A&T
Greensboro, NCSkills
- A focused Manager specializing in turning around troubled units maximizing profit and reducing cost and using a team-oriented approach to create an efficient, safe, and highly productive culture working toward the organization's goals and objectives
- Skilled in Revenue and Profit maximization models to include cost minimization models
- OSHA Regulatory Compliance training to include Cal OSHA regulations
- Skilled in organization and time management
- Skilled in group presentations and meeting management
- Obtained and maintained pest management certifications
- Data Analysis
- Price Structuring
- Lead Generation
- Sales Leadership
- Operations Management
Training
Time Management, Franklin Covey Foundations of Leadership, Senn Delaney Applications of Leadership, 4 Disciplines of Execution Various corporate leadership training courses and seminars
Timeline
Market Vice President - Pacific (CA,WA, OR, ID,HI)
Rentokil-Terminix
01.2023 - Current
Vice President West Division (CA, HI, UT, WA, NM, ID)
Terminix International
05.2020 - 01.2023
Vice President North Division (TN, KN, MI, OH, IL, IN, IO, NE)
Terminix International
12.2019 - 04.2020
West Division Market Sales Director
Terminix International
04.2018 - 12.2019
Regional Director- Hawaii
Terminix International
09.2015 - 03.2018
Regional Manager-Northern CA
Terminix International
01.2014 - 08.2015
General Manager (Award of Excellence winner)
Terminix International
02.2006 - 12.2013
Territory Manager
Terminix International
05.2005 - 01.2006
Sales Manager
Terminix International
01.2005 - 04.2005
Sales Rep (Award of Excellence Winner)
Terminix International
07.2003 - 12.2004
Electrical Engineering -
North Carolina A&T