Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edward Brown

The Bronx

Summary

Proven problem-solver and effective communicator, recognized for enhancing team productivity and customer satisfaction. Adept at multitasking and decision-making, consistently delivering results while adhering to safety protocols and industry regulations.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

14
14
years of professional experience

Work History

Lead Maintenance/Boiler Technician

Clearview Gardens Corp
06.2011 - 01.2015
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Trained new employees on proper use and care of tools, machinery, and safety protocols.

Field Supervisor

Clearview Gardens Corp
01.2015 - 10.2019
  • Monitored employee performance for compliance with regulations and policies.
  • Supervised field operations teams to complete projects within established timelines.
  • Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
  • Resolved customer complaints to maintain satisfaction and loyalty.
  • Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
  • Planned and scheduled field activities according to set timelines and order of operations.
  • Enhanced team productivity with thorough training sessions on safety protocols and daily task management.

Gas System Mechanic

Consolidated Edison of New York
10.2019 - 07.2022
  • Collaborated with team members to complete large-scale projects on schedule and within budget constraints.
  • Worked closely with other departments, including engineering and operations, to ensure seamless execution of gas system projects from start to completion.
  • Optimized performance of gas systems through routine checks, adjustments, and upgrades.
  • Increased customer satisfaction with prompt and effective service for gas system installations.
  • Consistently adhered to industry regulations and company policies when working with hazardous materials.
  • Served as a mentor for junior technicians, providing guidance on complex tasks and fostering their professional growth within the company.
  • Recorded maintenance information, test results, material usage and repairs made.

Troubleshooter Dispatcher

Consolidated Edison of New York
07.2022 - Current
  • Enhanced customer satisfaction with timely resolution of complex technical problems.
  • Leveraged strong communication skills to convey complex information clearly during customer interactions, improving client understanding of resolutions provided.
  • Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
  • Served as a subject matter expert on key technologies, assisting colleagues with challenging technical problems.
  • Contributed toward continuous improvement initiatives throughout the organization by sharing lessons learned and best practices from troubleshooting experiences.
  • Implemented best practices in problem-solving methodologies, leading to more effective troubleshooting techniques across the team.
  • Coordinated with field personnel for efficient dispatch and timely response to leaks within 30 minutes.

Education

High School Equivalent Diploma -

Lehman College
Bronx, NY

Skills

  • Maintenance scheduling
  • Equipment Repair
  • Incident management
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Decision-making

Timeline

Troubleshooter Dispatcher

Consolidated Edison of New York
07.2022 - Current

Gas System Mechanic

Consolidated Edison of New York
10.2019 - 07.2022

Field Supervisor

Clearview Gardens Corp
01.2015 - 10.2019

Lead Maintenance/Boiler Technician

Clearview Gardens Corp
06.2011 - 01.2015

High School Equivalent Diploma -

Lehman College

Similar Profiles

CREATE PROFILE
Edward Brown