Edward Burdick
Douglasville,GA
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
8
8
years of professional experience
Work History
Analyst
RSAE Labs
02.2021 - 02.2023
- Deployed and maintained large-scale projects.
- Provided ongoing training and development to improve customer service and quality of performance.
- Managed high service levels and operational excellence to achieve company objectives and deliverables.
- Drafted monthly, quarterly, and yearly reports on device metrics to assess successes and account for deficiencies.
- Assisted with testing and development of new systems or updates to existing systems to meet company needs.
Pharmacy Technician
Kroger
05.2015 - 06.2021
- Developed a strategy for expeditious customer throughput, and educated new hires on techniques and skills for continued increase in business efficiency.
- Used Easy Fill Pharmacy Retail Network to obtain and retain valuable customers for the company by providing an increase in monthly recurring transactions.
- Worked closely with department contacts on issues to improve customer relations and technical support.
Education
BBA - Management Information Systems
University of West Georgia
Carrollton, GA12.2019
Skills
- SAP Cloud Analytics, SAP Predictive Analytics, SAS Enterprise, Tableau, CICD, Microsoft Office, Microsoft Visual Basic, Supply Chain, Agile, Scrum, Kanban, Trello, Jira, MongoDB, SQL Server, MySQL, Oracle Architecture, HTML, JavaScript, Python, Web Design, Product Management, Project Management,SalesForce, ProWorkFlow
Additional Information
- University of West Georgia Dean’s List: Fall (2018), Spring (2019), and Summer (2019)
Timeline
Analyst
RSAE Labs
02.2021 - 02.2023
Pharmacy Technician
Kroger
05.2015 - 06.2021
BBA - Management Information Systems
University of West Georgia
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