Experienced security and operations professional with a strong background in dispatch coordination, incident response, emergency communications, customer service, and team leadership. Skilled in coordinating personnel, communicating critical information, managing multiple priorities, and maintaining accurate reports and documentation. Demonstrates excellent problem-solving abilities, attention to detail, and the ability to remain calm and organized in fast-paced, high-pressure environments. Reliable, adaptable, and proficient in handling time-sensitive situations while delivering exceptional customer service. Seeking a remote dispatcher, communications, or operations support position where strong coordination, organizational, and communication skills can contribute to efficient daily operations
Work History
Lead Security Officer
3 Months
James Glass and Associates Security Services | 07.2026 - Current
Oversee daily patrol coverage and reinforce site rules across assigned areas.
Coordinate response steps during disturbances, emergencies, and visitor concerns.
Report safety issues promptly and maintain accurate security documentation for shift handoffs.
Support team coverage and guide officers through routine post procedures.
Dispatches Patrol Officers
Steward
7 Months
Hope Chapel Hermosa Beach | 06.2025 - 01.2026
Maintain daily sanitation checks for 1-10 kitchen and dining areas to support safe, clean service conditions.
Set up and break down dining areas for events, keeping service spaces organized and ready on schedule.
Train new staff on cleaning techniques, safety protocols, and fire safety training to support consistent standards.
Participate in staff meetings to improve operations, guest service, and customer relations across the dining area.
Sales Associate
11 Months
Big 5 Sporting Goods | 04.2023 - 03.2024
Guided customers to suitable products and resolved questions with prompt, knowledgeable service.
Maintained accurate inventory records through regular stock assessments and reporting.
Trained new sales associates on company policies, procedures, and customer service techniques.
Improved product visibility by applying effective merchandising strategies across store displays.
Lead Job Coach
1 Year 4 Months
ICAN California Abilities Network | 09.2022 - 01.2024
Guided clients through resume writing, interview preparation, and other core steps in the job search process.
Worked with the team to design and implement job readiness training programs tailored to client needs.
Built relationships with local employers to surface suitable openings and expand placement opportunities for clients.
Monitored client progress and provided steady coaching to keep job seekers motivated through the search process.
Advised clients on workplace attire, behavior, and communication styles to present a professional image.
Security Officer
2 Years 4 Months
Securitas Security Services USA | 03.2021 - 07.2023
Responded promptly to alarms and incidents, coordinating with law enforcement when required.
Documented daily activities, incidents, and observations in detailed security reports for review.
Greeted guests professionally and maintained a welcoming environment while keeping safety priorities front and center.
Night Crew Supervisor
3 Years 7 Months
Jersey Mike's Subs | 08.2019 - 03.2023
Supervised night crew operations to maintain safety protocols, workflow consistency, and reliable closing execution.
Trained new team members on operating procedures and best practices to improve performance and reduce errors.
Identified workflow bottlenecks and implemented process improvements to strengthen nighttime productivity and service quality.
Coordinated with management on productivity goals and service standards, and addressed equipment issues to minimize downtime.
CNC Machine Operator
6 Months
Amratec Engineering | 08.2022 - 02.2023
Interpreted blueprints and technical drawings to produce accurate parts aligned with specifications.
Monitored machine performance and completed routine maintenance to support reliable operation.
Worked with engineering staff to troubleshoot machining issues and resolve production problems quickly.
Police Explorer
1 Year 9 Months
United States Customs And Border Protection | 04.2019 - 01.2021
Observed officers during ride-alongs and followed real-world procedures and protocols in operational settings.
Participated in conflict resolution and crisis management training to build safer response skills.
Learned criminal justice processes, including arrest procedures, booking, court proceedings, and inmate management.
Infantryman
United States Marine Corps | 02.2021undefined
Trained and mentored junior infantrymen to build marksmanship, physical fitness, and tactical maneuver proficiency.
Conducted reconnaissance missions to gather intelligence and assess enemy positions for mission planning.
Collaborated on drills and infantry battle exercises to strengthen unit cohesion and improve response times.
Operated various weapons systems in offensive and defensive engagements, including tear gas, passive ordnance, and explosives.
Education
High School Diploma
South Bay Faith Academy | Redondo Beach, CA | 08-2020
Skills
Patrol operations
Conflict de-escalation
Threat assessment
Incident response
Access control
Dispatcher
First aid and CPR certification
Fire safety training
Emergency preparedness
Crisis management
Criminal law knowledge
Risk management
Incident reporting
Security documentation
Customer service
Customer relations
Guest services
Professional communication
Team supervision
Certification
2019 Explorer of the year award, United States Customs and Border Protection