Greg Monarch
Waupun,WI
Summary
Results-driven leader with a strong background in team management, enhancing operational efficiency and customer satisfaction. Proven expertise in training staff, coordinating tasks, and executing safety protocols in high-pressure environments. Adept in maintenance, customer service, and emergency response, with a commitment to maintaining a secure and organized workplace. Eager to leverage skills in sales and business operations.
Overview
50
50
years of professional experience
Work History
Security Officer II
SSMHealth Waupun Memorial Hospital
Waupun, Wisconsin
01.2021 - Current
- Patrolled facility grounds and parking lots to deter criminal activity.
- Responded swiftly to emergency situations according to established protocols.
- Inspected entrances and exits for unauthorized personnel or prohibited items.
- Conducted regular inspections of security systems to maintain operational integrity.
- Documented incidents and prepared detailed reports to inform management decisions.
- Assisted departments with security support during deliveries to ensure safe operations.
- Trained new security personnel on policies and procedures effectively.
- Addressed suspicious activities by monitoring surveillance cameras diligently.
Line Shift Supervisor Midnights
BBA Aviation Plc
Wheeling, IL
04.2015 - 07.2020
- Adhered to safety procedures when managing logistics for pilot and ground crew.
- Trained new employees on company procedures and best practices to enhance operational efficiency.
- Directed fuel sales, contributing to a 100% increase in revenue.
- Earned customer satisfaction approval ratings of 100% based on customer survey card comments.
- Monitored airfield duties and personnel, implementing proactive changes to procedures and workflows to meet operational targets.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Oversaw fueling, cargo management and departure of aircraft at busy airport facility with 100+ daily departures and arrivals.
- Spearheaded personnel safety initiatives to foster a safe operating environment for all aircraft operations.
- Secured local areas and conducted route clearance for visiting high-ranking officials to ensure safe passage.
- Managed and serviced communications equipment to ensure optimal functionality during operations.
- Assessed disciplinary actions and other adverse cases, providing recommendations to improve personnel management.
Corrections Officer
State Of Missouri
Jefferson City, MO
10.2012 - 04.2015
- Supervised 2000 inmates from watch towers and lockdown areas to ensure secure and orderly offender movements.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.
- Ensured safety and security of staff and public through application of defensive techniques and physical restraints during incidents.
- Oversaw and maintained custody of 80+ inmates in maximum security.
- Conducted periodic patrols of facility to ensure safety and security. of [670,000]-square foot facility and work areas to initiate counts of inmates.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Inspected conditions of locks, window bars, doors and gates of correctional facility to ensure security and help prevent escapes.
- Strengthened emergency response protocols by conducting emergency scenarios and quarterly escape drills while assessing results for continuous improvement.
- Mitigated risks and emergency response delays by efficiently monitoring weapon inventory controls.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Examined incoming and outgoing mail to ensure conformance with regulations.
- Automated document flow by ensuring log books and medical files were maintained with 100% accuracy.
- Prepared comprehensive written reports to document inmate disturbances and injuries.
- Authored incident reports for management on violations and discrepancies.
- Effectively interacted with staff, offenders, visitors and public to maintain security-within facility.
- Led inmate work crews completing maintenance, construction, farming and operations activities.
- Observed inmates to eliminate escape attempts, crimes and other hazardous activity.
Combat Military Police
US Army
Pontiac, MI
06.2007 - 06.2013
- Spearheaded patrol operations, leading security forces teams to ensure effective support during battlefield operations.
- Supervised 24-hour police operation, coordinating law enforcement, force prevention, protection, criminal investigations, logistics, civil disturbances, contraband identification, and health and safety protocols.
- Investigated security issues involving domestic violence, assault and theft occurring on base among active military members.
- Enhanced emergency preparedness by overseeing and maintaining tactical plans, equipment, and weapons.
- Monitored gate activities, controlled traffic and responded to emergencies on base.
- Resolved emergency issues swiftly to maintain operational efficiency and safety during incidents. to save time and maintain efficiency in response to diverse issues.
- Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection.
- Conducted perimeter patrols to monitor for potential threats and ensure security of the area. of operating bases to guard against raids, suicide bombers and other attacks on forward areas of operation.
- Maintained security of local areas and performed route clearance for visiting high-ranking officials.
- Maintained 100% accountability of all assigned equipment worth more than $millions.
- Streamlined operational efficiencies, implementing process improvements relating to law enforcement, fire prevention and protection, criminal investigations, physical security and military police development, health, welfare and safety.
- Enforced restricted access protocols in secured areas, limiting entry to authorized personnel only. and enforced limited access for civilians and military members in order to provide force protection and property security.
- Gathered evidence, processed crime scenes and questioned Witnesses and suspects.
- Prepared cases for trial and testified in court.
- Provided security presence by controlling all surveillance technology, including CCTV, security lighting, gate systems and [Type] programs.
- Employed negotiation techniques to diffuse hostile situations.
- Provided emergency response security, eliminating hazards and potential dangers.
- Directed logistical training procedures in accordance with military regulations.
- Searched vehicles, buildings, and homes for evidence of stolen property.
- Reduced process lags by assisting instructors with military police patrol training for over 30 students.
- Authored daily activity, incident and irregularity reports, including equipment and property damage, theft and presence of unauthorized persons or unusual occurrences.
- Protected lives and property of 6 military installations.
- Supervised 24-hour police operation, coordinating law enforcement, force prevention, protection, criminal investigations, logistics, civil disturbances, contraband identification, and health and safety protocols.
- Protected lives and property of 6 military installations.
Windshield Repair Tech and Supervisor
Masters Touch Windshield Repair
Detroit, MI
04.2010 - 03.2012
- Handle the setup, service and daily operations of Windshield Repair
- Managed daily operations of windshield repair services efficiently.; Paint and Dent Restoration and paint less Scratch Removal; Achieved significant sales growth through effective strategies.;
- Earned commendations for consistent service delivery (average 100 to 200 cars per shift).
- Regularly noticed on comment cards for "going above and beyond expectations".
- Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele.
- Developed and trained new field staff, resulting in faster service delivery.
- Improved efficiency and enhanced guest satisfaction.
- Interact daily with all types of Insurance companies on client's behalf;
- Facilitated acquisition of new locations by negotiating with owners, hiring personnel, and coordinating setup.
- Assisted Business Development Manager in oversight, management and obtaining new locations/clients.
- Conducted and assisted with on-site demonstrations for potential locations and clients.
- Assisted in setting up new locations and training crew for that location.
Mail Handler/ Supervisor
United States Postal Service
Troy, MI
03.1984 - 03.2008
- Sorted and placed mail into mailboxes, ensuring accuracy and efficiency for timely delivery.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Distributed mail on foot to residences and businesses, delivery to approximately 100 customers per shift.
- Supervised and coached new staff, facilitating their integration and performance over 8-hour shifts.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Instructed safety courses focusing on OSHA regulations. and implemented OSHA safety course.
- Operated forklifts to move materials within the warehouse. and Instructor (Trained the Trainer)
- Operated machinery to facilitate production processes. and Instructor
- Taught proper use of motorized equipment for safe operation.
- Responded to hazardous materials incidents to ensure safety.
- Coordinated dock activities to ensure timely loading and unloading.. Etc
Quartermaster
United States Navy
San Diego, CA
05.1979 - 07.1984
- Managed bridge watch duties to look for different types of threats and adverse conditions.
- Scanned seas while navigating ship to quickly spy obstacles, including Nav Aides and Obstructions that could put vessel in danger.
- Aided in navigation and operating ship controls.
- Trained 10+ personnel in proper use of Navigation equipment, which improved crew efficiency and productivity.
- Communicated underway instructions to officers clearly and concisely, enhancing situational awareness.
- Assisted in boatman overboard recovery using Overboard equipment, remaining calm and composed at all times.
- Replenished inventory and maintained records to ensure optimal operational readiness.
- Updated logs and coordinated documentation to provide accurate reports for operational review.
- Organized and loaded ship storage and cargo using motorized equipment and manpower equipment.
- Performed routine maintenance tasks, including lowering, raising and cleaning ship's anchor.
- Plotted and corrected charts and publications.
- Reviewed mission requirements and identified appropriate equipment to achieve goals.
- Optimized productivity by thoroughly training 10+ employees on best practices and protocols.
- Performed as fire team member during situational training exercises and all infantry dismounted battle drills.
- Led basic reconnaissance operations and reported enemy movements to commanding officers.
- Completed training in the use of tear gas, passive ordnance, and explosives for safety and effectiveness. of tear gas, passive ordnance and explosives.
- Prepared documents for destruction.
- Maintained security of local areas and performed route clearance for visiting high-ranking officials.
- Maintained 100% accountability of all assigned equipment worth more than $millions.
- Operated and maintained field communications equipment.
- Prepared daily, weekly and monthly situational reports for higher headquarters.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Led fire team during infantry dismounted battle drills and situational training exercises.
Egress Technician
United States Air Force
Mt Clemens, United States
05.1976 - 06.1979
- Removed and replaced components critical for safe aircraft egress.
- Ensured safety and security protocols for all military aircraft. Folding parachutes after use in aircraft egress procedures.
- Operated and maintained complex electronic systems for aircraft readiness.
- Diagnosed technical issues in aircraft components and systems.
- Collaborated with team members to troubleshoot equipment failures.
Education
Certification For Military Police, Expert Rifleman - Military Law Information
Battle Creek Academy
Battle Creek, MI07-2007
High School Diploma -
Cousino Senior High
Warren, Michigan05-1976
Bachelor of Arts - Theology and Advanced Biblical Studies
Life Christian University
Roseville, MI04-2003
Office Management - Typing, Office Administration
California State University
San Diego02-1980
Skills
- Security operations
- Emergency response
- Surveillance monitoring
- Incident documentation
- Risk assessment
- Regulatory compliance
- Access control
- Conflict resolution
- Training protocols
- Personnel screening
- Security enforcement
- Emergency evacuation procedures
- Crisis response
- Law enforcement regulation and administration
- Tactical response training
- Surveillance operations
- Background checks
- Security guard license
- Fire safety training
- First aid certification
- Crime prevention methods
- Theft prevention training
- Security equipment operation
- Checkpoint management
- Alarm monitoring
- Personnel direction
- Improved efficiency and enhanced guest satisfaction
- Team training
- Training and development
- Supervisory experience
- Employee motivation
- Effective communication
- Attention to detail
- Problem solving
- Conflict de-escalation
- Workplace violence prevention
- Surface cleanliness
- Dining area cleanliness
- Mail operations
- Logistics coordination
- Security screenings
- Investigative tools
- Hourly shift management
- Setting timelines
- Deadline management
- Supervisory training
- Supervisor collaboration
- Discipline strategies
- Client navigation
- Customer satisfaction
- Customer service orientation
- Superior customer service
- Detail-oriented
- Complex Problem-solving
- Dispatch operations
- Premises patrol
- Night procedures
- Interior and exterior patrol
- Stationary surveillance
- Metal detector operation
- Screening wands
- Shift work experience
- Investigative tools
- Investigative techniques
- ID verification
- Threat assessment
- Lockdown procedures
- Incident documentation
- Legal compliance oversight
- Legal compliance oversight knowledge
- Integrity
- Relationship building and management
- Food safety compliance
- Facility security management
- Emergency crisis management
- Surveillance
- Airline policies
- Meeting deadlines
- Administrative supervision
- Inventory
- Shift work experience
- CCTV monitoring
- Patrol procedures
- Security screenings
- Active shooter training
- Defensive tactics training
- Spearheaded personnel safety initiatives
- Training new security personnel effectively
- Enhanced emergency preparedness
- Maintained safety and security of staff and public
- Streamlined operational efficiencies
- Documented and organized security information accurately and efficiently
- Improved efficiency and enhanced guest satisfaction
- Optimized productivity by thoroughly training employees
- Maintained accurate inventory of all assigned equipment
- Maintained 100% accountability of all assigned equipment worth more than $millions
- Managed bridge watch duties to look for different types of threats and adverse conditions
- Threat assessment
- Criminal investigations
- Investigative tools
- Lockdown procedures
- Integrity
- Law enforcement experience
Accomplishments
- Customer AcquisitionReferral/ Repeat Business Generation Power Point PresentationsPublic Speaking.
- Complaint Handling Consultative SalesSales Reports & Correspondence POSS systemInventory Management.
Timeline
Security Officer II
SSMHealth Waupun Memorial Hospital
01.2021 - Current
Line Shift Supervisor Midnights
BBA Aviation Plc
04.2015 - 07.2020
Corrections Officer
State Of Missouri
10.2012 - 04.2015
Windshield Repair Tech and Supervisor
Masters Touch Windshield Repair
04.2010 - 03.2012
Combat Military Police
US Army
06.2007 - 06.2013
Mail Handler/ Supervisor
United States Postal Service
03.1984 - 03.2008
Quartermaster
United States Navy
05.1979 - 07.1984
Egress Technician
United States Air Force
05.1976 - 06.1979
Certification For Military Police, Expert Rifleman - Military Law Information
Battle Creek Academy
High School Diploma -
Cousino Senior High
Bachelor of Arts - Theology and Advanced Biblical Studies
Life Christian University
Office Management - Typing, Office Administration
California State University