Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Edward Cronin

Franklin,IN

Summary

Results-oriented Desktop Support Engineer with 5+ years of experience providing quality and professional provisioning, configuration, and support of desktop and laptop computers. Strong knowledge of Windows and Mac operating systems. Established and Implemented RMM's, MDM's, and Imaging solutions. Knowledgeable in Okta and Google Suite administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Desktop Support Engineer

Bloomerang
09.2021 - Current
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Implemented and built out RMM's, MDM's, and Imaging solutions to help organize and help our team to be more efficient and productive.
  • Provisioned and maintained computers and systems for over 500 employees.
  • Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
  • Assisted in planning and execution of office relocations, ensuring minimal disruption to business operations during the transition period.
  • Developed detailed documentation for internal procedures and processes to promote consistency among team members.

Junior System Administrator

The H.T. Hackney Co.
03.2018 - 09.2021
  • Served as main contact for researching, diagnosing, documenting, and resolving app and web-based profile, proprietary systems, workstations, and peripheral issues.
  • Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues promptly and efficiently.
  • Maintain efficient operation of 80 employee workstations and sales team equipment with over 100 devices.
  • Resolve all related technical issues and implemented web and app profiles and ordering equipment for over 600 customers.

Motor Transportation Operator

United States Army
03.2009 - 03.2015
  • Performed Convoy Security Operations in Afghanistan as part of Operation Enduring Freedom
  • Performed over 100 missions providing security for incoming forces and delivery convoys.
  • Achieved timely delivery of materials through efficient route planning and scheduling.
  • Maintained accurate records for cargo manifests, mileage logs, and fuel consumption to ensure regulatory compliance.
  • Improved driver safety with comprehensive training programs and adherence to standard operating procedures.

Education

Information Technology And Infrastructure

My Computer Career
Indianapolis, IN
03.2020

Skills

  • Windows and Mac OS expertise
  • Okta SSO administration
  • Google Suite administration
  • RMM and MDM administration and implementation
  • Technical support expertise
  • Hardware Installation
  • Software Installation
  • Computer provisioning and Imaging
  • Project Management
  • End-user support

Certification

  • CompTIA A+
  • Microsoft MTA Security Fundamentals
  • Microsoft MTA Server Fundamentals
  • Pathways Professional Development Program

Timeline

Desktop Support Engineer

Bloomerang
09.2021 - Current

Junior System Administrator

The H.T. Hackney Co.
03.2018 - 09.2021

Motor Transportation Operator

United States Army
03.2009 - 03.2015

Information Technology And Infrastructure

My Computer Career

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Edward Cronin