Edward Crow
Summary
Experienced IT professional with a background in server and network administration, technical support, and system security. Adept at managing both technical environments and customer service needs, including troubleshooting, system installation, and operational maintenance. Security+ certified with a track record of providing reliable IT solutions across various environments. Capable of managing complex projects and ensuring system uptime in high-pressure situations. Secret security clearance within the next five years.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT System Administrator
USMC
11.2021 - Current
- Maintained and troubleshot server environments for the F-35 program, supporting both U.S and international operations
- Managed system security, including auditing and access control to ensure compliance with security standards
- Provided IT helpdesk support, including troubleshooting computers, phones, and managing email systems (Outlook), as well as Active Directory administration
- Led the installation of IT infrastructure for new facilities, ensuring seamless transitions and continuous support
- Supported the setup and operational launch of a new aviation squadron, overseeing the installation of servers, workstations, and communication systems
- Developed and implemented policies for hardware setup, physical system movements, and long-term system sustainability
- Provided training to staff on system installation and ongoing maintenance
- Managed multiple relocations of the squadron, ensuring operational continuity by setting up and maintaining IT systems in temporary facilities, including deploying to international locations
- Utilized satellite communication technologies like Starlink to ensure connectivity in remote and forward-operating areas
- Delivered 99% system uptime, supporting over 2,900 flight hours and ensuring minimal disruption to operations
Education
Some College (No Degree) -
Skills
- IT System Administration & Support
- Network Administration & Troubleshooting
- Technical Support (Helpdesk)
- System Security & Auditing
- Project Management & System Implementation
- Active Directory & Server Maintenance
- Infrastructure Setup & Installation
- Communication Systems Management
Certification
- Security+ (CompTIA Security+)
- Private Pilot License – Single Engine
Timeline
IT System Administrator
USMC
11.2021 - Current
Some College (No Degree) -
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