Edward Cutie
Pembroke Pines,FL
Summary
Results-driven customer service professional with a strong track record at Mercedes Benz, recognized for exceptional problem-solving skills and effective complaint resolution. Experienced in fostering team collaboration to enhance customer satisfaction and optimize workplace productivity. Consistently demonstrated reliability through outstanding attendance and a commendable work ethic.
Overview
7
7
years of professional experience
Work History
Porter
Mercedes Benz
02.2022 - Current
- Provided excellent customer service by responding promptly to inquiries or complaints.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Kept business entrances clean, tidy, and professional in appearance.
Jammer
Systems Integration and Maintenance
03.2020 - 11.2021
- Ensured accurate delivery of found luggage to designated airline.
- Addressed luggage misplacement issues by identifying causes of incorrect system deliveries.
- Verified luggage placements to prevent any items from being misplaced or left behind.
- Monitored designated zone to maintain organization and promptly resolve baggage tracking problems.
Front Desk Operations
LA Fitness
06.2018 - 08.2019
- Routed calls accurately by answering and distributing them to the relevant department.
- Maintained accurate membership verification while welcoming members.
- Routed inquiries to relevant sales representatives.
Education
Bachelor of Science - Finance
Florida International University
Miami, FL12-2025
High School Diploma -
Somerset Academy Charter
Pembroke Pines, FL05.2018
Skills
- Complaint resolution
- Punctuality and reliability
- Customer service
- Building rapport
- Team collaboration
- Positive and professional
Languages
- English
- Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Porter
Mercedes Benz
02.2022 - Current
Jammer
Systems Integration and Maintenance
03.2020 - 11.2021
Front Desk Operations
LA Fitness
06.2018 - 08.2019
Bachelor of Science - Finance
Florida International University
High School Diploma -
Somerset Academy Charter
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