EDWARD YOST
Inflight Services Supervisor
Anaheim,USA
Summary
Dynamic leader with extensive experience at United Airlines, excelling in incident investigation and team leadership. Successfully coached over 850 flight attendants, enhancing operational efficiency and compliance with safety standards. Proven ability to prioritize tasks and foster a motivating work environment, driving significant improvements in team morale and performance.
Overview
29
29
years of professional experience
Work History
In-flight Service Supervisor
UNITED AIRLINES
Chicago, IL
01.2021 - Current
- Coached and led a team of over 850 flight attendants to achieve performance excellence.
- Coordinated IFS schedules to ensure adequate coverage.
- Aided onboarding team members with mentoring one-on-one training sessions.
- Conducted investigations into inflight incidents and company policy violations.
- Ensured compliance with FAA regulatory requirements to meet safety goals.
- Participated in IFS candidate hiring.
Change Advocate Manager
UNITED AIRLINES
Chicago, IL
01.2019 - 01.2020
- Ensured successful project implementation by collaborating with WHQ, local leadership, and other bases.
- Provide communication and change management support for projects that directly support Inflight.
- Enhanced customer service initiatives through effective teamwork and collaboration.
- Coached and mentored team members on new Inflight projects to improve operational efficiency.
Supervisor Airport Operations SNA
UNITED AIRLINES
Chicago, IL
01.2017 - 01.2019
- Provided leadership and oversight of CS and Ramp employees, and served as a subject matter expert on safety, service, and procedures.
- Supervised daily operations to ensure compliance with safety and service standards.
- Coordinated team schedules to optimize workforce efficiency and coverage needs.
- Resolved customer issues and provided effective solutions promptly.
- Directed and supervised a team of 30 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
Supervisor In-flight Service
UNITED AIRLINES
Chicago, IL
01.2009 - 01.2017
- Provided guidance and direction to 200+ Pursers regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Monitored flight attendant attendance, addressing any punctuality, or absenteeism issues.
Special Assignment
UNITED AIRLINES
Chicago, IL
01.2008 - 01.2009
- Responsible for education and support of Easy Purchase initiative to Flight Attendant population. Familiarize Flight Attendants on the use of a Hand Held Device and the new procedures for revenue payment on board the aircraft.
Project Specialist
UNITED AIRLINES
Chicago, IL
01.2007 - 01.2008
- Took key projects from concept development to implementation, measuring and analyzing results and communication to senior leaders for continuous improvement.
Supervisor Onboard Service
UNITED AIRLINES
Chicago, IL
01.1997 - 01.2007
- Provided guidance and direction to over 200 flight attendants regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Monitored flight attendant attendance, addressing any punctuality, or absenteeism issues.
Education
Bachelor of Science - Psychology
Slippery Rock University of Pennsylvania
Skills
- Incident investigation
- Attention to detail
- Team leadership
- Organizational skills
- Multitasking ability
- Prioritization expertise
- Research skills
- Decision-making proficiency
Timeline
In-flight Service Supervisor
UNITED AIRLINES
01.2021 - Current
Change Advocate Manager
UNITED AIRLINES
01.2019 - 01.2020
Supervisor Airport Operations SNA
UNITED AIRLINES
01.2017 - 01.2019
Supervisor In-flight Service
UNITED AIRLINES
01.2009 - 01.2017
Special Assignment
UNITED AIRLINES
01.2008 - 01.2009
Project Specialist
UNITED AIRLINES
01.2007 - 01.2008
Supervisor Onboard Service
UNITED AIRLINES
01.1997 - 01.2007
Bachelor of Science - Psychology
Slippery Rock University of Pennsylvania
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