EDWARD C. YOW
Facility Management
Rutland,MA
Summary
Facilities Management Managerial/Supervisory responsibility Experienced in specialized areas of: Security Budget Development & Admin. Multi-site Facilities Staff Management/Scheduling Project Management & Coordination Vendor & Sub-Contractor Relations Policies & Procedures Landlord/Tenant Relations Vendor Contracts Strong leadership, interpersonal & communication skills–relate well to all levels Consistent record of meeting project deadlines; works well under pressure Experienced in a variety of Building Trades: Blueprint Reading Lighting & Electrical Roofing Plumbing Landscaping Flooring HVAC Waste Water & Purified Water Proven organization, troubleshooting & problem-solving abilities; detail-oriented A personable, dependable, collaborative and highly productive professional with a positive attitude and strong personal work ethic, Managed ISNetworld vendors.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
CBRE
04.2018 - 02.2025
- Annual Operation maintenance budget 8 Million Dollars
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed 2-Million square feet office, laboratory & Vivarium Space
Lead Technician
C&W SERVICES/IPSEN
06.2016 - 04.2018
- Oversee Facilities Management at the site level, including:
- Maintenance & repair
- Site evaluations/audits
- Budget administration
- Customer relations
- Work scheduling & standards
- Inventory control/equipment usage
- Employee evaluations
- Troubleshooting/problem-solving
- Manage and supervise site staff and subcontractors
- Ensure policies and procedures and strategic direction are followed
- Planned, scheduled, and delegated daily work to team of employees.
- Adhered to established policies and standards to safely complete projects.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Monitored and enforced safety measures to mitigate hazards.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
Assistant Facility Manager/Building Engineer
AMAZON ROBOTICS/EMCOR
01.2015 - 01.2016
- Monitored and ensured systems were operating correctly and efficiently for 22 thousand square foot building and 25 thousand satellite office including:
- Electrical, mechanical, elevator, fire, plumbing, heating, AC systems
- Managed/prioritized maintenance/repair including work with outsourced vendors
- Communicated with Facility Manager regarding emerging maintenance issues in a timely manner to resolve deficiencies
- Established and maintained positive relationships with vendors, contractors, engineers, employees and volunteers
- Managed contractors and ensured work completion met safety guidelines
- Coordinated with facility manager to develop short-term and long-term maintenance plans, prioritizing projects based on budget constraints and overall impact on building operations.
- Maintained accurate inventory records for equipment and supplies, ensuring adequate stock levels for seamless operations.
- Collaborated with cross-functional teams to address facility needs, fostering effective communication among staff members.
Assistant Facilities Manager
AVEO ONCOLOGY
01.2014 - 01.2015
- Managed overall facility maintenance for 50 thousand square foot building
- Managed Siemens Building Management System which monitors Building HVAC, Animal Facility, Wastewater System, RODI System
- Coordinated cleaning and various facility services provided by outside vendors
- Oversaw mechanical systems in offices, labs, penthouse (humidifiers, air compressors, vacuum systems, emergency generator systems)
- Managed BioWaste and WasteWater operations
- Managed shipping and receiving activity
- Oversaw laboratory equipment including monitoring and changing gas cylinders for CO2 and LN2 and repairs
- Responded to equipment alarms 24/7, making facility safe, resolving alarmed condition if possible and coordinating with outside vendors for other services
- Established strong relationships with vendors, ensuring timely delivery of goods and services at competitive prices.
- Assisted in the procurement of equipment and materials for facility operations, researching options to obtain the best quality at competitive prices.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
Education
Telecommunications Administration
NORTHEASTERN UNIVERSITY
Westboro, Massachusetts01.1989
HVAC/Refrigeration Technology Program
ASSOCIATED TECHNICAL INSTITUTE
Woburn, Massachusetts01.1990
Skills
- Microsoft Office Suite, Internet applications
- Operations management
- Problem-solving
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Management
- Operations oversight
- Maintaining compliance
Certification
- DOT Certification
- Middlesex Gasses & Technologies, Safe Handling & Use of Specialty Gases
- Fire Extinguisher Safety
- Blood Borne Pathogens Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Timeline
Operations Manager
CBRE
04.2018 - 02.2025
Lead Technician
C&W SERVICES/IPSEN
06.2016 - 04.2018
Assistant Facility Manager/Building Engineer
AMAZON ROBOTICS/EMCOR
01.2015 - 01.2016
Assistant Facilities Manager
AVEO ONCOLOGY
01.2014 - 01.2015
HVAC/Refrigeration Technology Program
ASSOCIATED TECHNICAL INSTITUTE
Telecommunications Administration
NORTHEASTERN UNIVERSITY
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