Overview
Work History
Education
Skills
Websites
Timeline
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Edward Davis

Yukon,OK

Overview

8
8
years of professional experience

Work History

IT Systems Support

LIBERTY Dental Plan
01.2022 - Current
  • Manage & train Service Desk team
  • Utilize Python to create various scripts to automate tasks
  • Assist with deployment of Fresh Works by creating/managing groups and workflows
  • Install server rack devices (server, MPLS, APC, AP, PoE switch, modem)
  • Configure local machines for in-office and remote use with PXE
  • Manage computers, users, user groups, distribution groups, and shared mailboxes in AD
  • Manage computer and system compliance in Microsoft Endpoint and implement naming conventions
  • Coordinate remote deployments
  • Teach new employees how to use company systems
  • Work with contractors and vendors for various company needs.

Technical Advisor I

H&R Block
10.2020 - 12.2021
  • Utilized RDP & Bomgar to access workstations, servers, and point of sale (POS) machines
  • Installed and managed various software, drivers, and images used in offices
  • Managed storage devices on servers and workstations when full
  • Reviewed team members tickets for proper notation and steps taken before escalating
  • Assisted team members with finding articles and completing troubleshooting steps
  • Managed tickets that had not been closed; called external user back to ensure resolution
  • Created templates for team members to use on tasks to clean up team chat traffic.

92F Petroleum Supply Specialist

Oklahoma Army National Guard
12.2015 - 12.2020
  • Managed daily logs of fuel exiting and entering tanker
  • Analyzed data entries for bulk fueling capacities
  • Launched ROM (refuel on the move) operations
  • Strategized methods to efficiently refuel unit's vehicles during convoys.

Armed Security Guard

GardaWorld Federal Services
06.2019 - 03.2020
  • Performed VIP escorts
  • Performed roving details
  • Efficiently performed random personnel and vehicle searches
  • Efficiently operated entry/exit points of flight line.

Education

Associate of Applied Science - Computer Science - Programming

Oklahoma City Community College
Oklahoma City
01.

Skills

  • React / JS
  • CSS / Tailwind
  • C#
  • HTML
  • NET Framework
  • Responsive Design
  • Improving Websites
  • Graphic Design Integration
  • UI/UX Design

Timeline

IT Systems Support

LIBERTY Dental Plan
01.2022 - Current

Technical Advisor I

H&R Block
10.2020 - 12.2021

Armed Security Guard

GardaWorld Federal Services
06.2019 - 03.2020

92F Petroleum Supply Specialist

Oklahoma Army National Guard
12.2015 - 12.2020

Associate of Applied Science - Computer Science - Programming

Oklahoma City Community College

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Edward Davis