Edward Davis
Yukon,OK
Overview
8
8
years of professional experience
Work History
IT Systems Support
LIBERTY Dental Plan
Remote
01.2022 - Current
- Manage & train Service Desk team
- Utilize Python to create various scripts to automate tasks
- Assist with deployment of Fresh Works by creating/managing groups and workflows
- Install server rack devices (server, MPLS, APC, AP, PoE switch, modem)
- Configure local machines for in-office and remote use with PXE
- Manage computers, users, user groups, distribution groups, and shared mailboxes in AD
- Manage computer and system compliance in Microsoft Endpoint and implement naming conventions
- Coordinate remote deployments
- Teach new employees how to use company systems
- Work with contractors and vendors for various company needs.
Technical Advisor I
H&R Block
Remote
10.2020 - 12.2021
- Utilized RDP & Bomgar to access workstations, servers, and point of sale (POS) machines
- Installed and managed various software, drivers, and images used in offices
- Managed storage devices on servers and workstations when full
- Reviewed team members tickets for proper notation and steps taken before escalating
- Assisted team members with finding articles and completing troubleshooting steps
- Managed tickets that had not been closed; called external user back to ensure resolution
- Created templates for team members to use on tasks to clean up team chat traffic.
92F Petroleum Supply Specialist
Oklahoma Army National Guard
Stillwater, OK
12.2015 - 12.2020
- Managed daily logs of fuel exiting and entering tanker
- Analyzed data entries for bulk fueling capacities
- Launched ROM (refuel on the move) operations
- Strategized methods to efficiently refuel unit's vehicles during convoys.
Armed Security Guard
GardaWorld Federal Services
Afghanistan
06.2019 - 03.2020
- Performed VIP escorts
- Performed roving details
- Efficiently performed random personnel and vehicle searches
- Efficiently operated entry/exit points of flight line.
Education
Associate of Applied Science - Computer Science - Programming
Oklahoma City Community College
Oklahoma City01.
Skills
- React / JS
- CSS / Tailwind
- C#
- HTML
- NET Framework
- Responsive Design
- Improving Websites
- Graphic Design Integration
- UI/UX Design
Timeline
IT Systems Support
LIBERTY Dental Plan
01.2022 - Current
Technical Advisor I
H&R Block
10.2020 - 12.2021
Armed Security Guard
GardaWorld Federal Services
06.2019 - 03.2020
92F Petroleum Supply Specialist
Oklahoma Army National Guard
12.2015 - 12.2020
Associate of Applied Science - Computer Science - Programming
Oklahoma City Community College