Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edward Dougherty

Bethlehem,PA

Summary

Motivated professional with strong analytic and process efficiency acumen. Personable team player with exceptional customer service abilities. Fast learner who's driven by connections to people.

Overview

22
22
years of professional experience

Work History

Data Advisor

Dun & Bradstreet
07.2014 - 04.2022
  • Consulted on client data management and interpretation for improved decision-making, through effective organization and prioritization of complex datasets.
  • Helped guide data analysis, empowering client team members to make informed decisions based on accurate insights.
  • Collaborated with cross-functional teams to define key performance indicators and establish a shared understanding of business objectives.
  • Supported $25MM portfolio and multiple ad hoc engagements.
  • Led a client use case documentation project to enable transparency of insight throughout D&B.

Customer Consultant- Supply Management Solutions

Dun & Bradstreet
02.2009 - 07.2014
  • Product consultant and subject matter expert on Global Compliance/Supplier Registration Portal solution.
  • Led client implementations that consistently contributed incremental revenue for clients and D&B.
  • Supported a book of 27 customers across all sales channels.
  • Contributed to client renewals through custom engagements that drove increased product usage.
  • Provided usage analysis and recommendations to highlight product value to clients.
  • Assisted clients with data integration.
  • Enabled back-end reporting in Sales through project status tracking and documentation.

Leader, Claim Optimization and Triage

Viant Health Payment Solutions
11.2005 - 11.2008
  • Founded Operations Liaison Unit between Sales and Operations to address customer concerns and create process efficiencies.
  • Performed root cause analysis and engaged interdepartmental stakeholders to ensure timely resolution of service issues.
  • Identified opportunities to maximize, retain and increase revenue through process improvement.
  • Participated in Leadership Development Program.

Professional Negotiations Manager

Viant Health Payment Solutions
10.2000 - 04.2003
  • Led staff of 25 out-of-network, group health insurance fee negotiators.
  • Trained new and existing staff on departmental policies and procedures.
  • Partnered with peers to develop and implement operational and technical efficiencies.
  • Managed claim inventory and turn-around-time.

Education

Broadcast Communications

Lehigh Carbon Community College
Schnecksville, PA

English/Journalism

Moravian College
Bethlehem, PA

High School Diploma -

Emmaus High School
Emmaus, PA
06.1994

Skills

  • Proficient in Microsoft Word, Excel and Access
  • Excellent written and verbal communication abilities
  • Ability to collaborate in a group setting or work independently
  • Creative problem solving skills

Timeline

Data Advisor

Dun & Bradstreet
07.2014 - 04.2022

Customer Consultant- Supply Management Solutions

Dun & Bradstreet
02.2009 - 07.2014

Leader, Claim Optimization and Triage

Viant Health Payment Solutions
11.2005 - 11.2008

Professional Negotiations Manager

Viant Health Payment Solutions
10.2000 - 04.2003

Broadcast Communications

Lehigh Carbon Community College

English/Journalism

Moravian College

High School Diploma -

Emmaus High School

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Edward Dougherty