Edward Dowd
Dallas,TX
Summary
Dynamic Employee Liaison and Instructional Trainer at Plains Dairy, skilled in needs assessment and training development. Leveraging strong verbal communication and mediation skills, I successfully enhanced employee performance and compliance, achieving an increase in training effectiveness through innovative delivery methods and supportive mentorship.
Overview
4
4
years of professional experience
Work History
Employee Liaison/Instructional Trainer
Plains Dairy
12.2020 - 10.2024
- Needs Assessment: Conduct surveys, interviews, and focus groups with staff and managers to identify skill gaps and training needs.
- Training Development: Design, develop, and update training manuals, multimedia visual aids, and online learning modules.
- Instructional Delivery: Facilitate training workshops, onboarding, and on-the-job training using diverse techniques like role-playing and simulations.
- Liaison/Support: Act as a communication bridge between employees and leadership, providing coaching, mentorship, and support to help employees meet performance expectations.
- Evaluation and Compliance: Assess training effectiveness through feedback and performance data, ensuring compliance with company policies and legal regulations.
Education
Associate of Arts - Radio And Television Broadcasting
Amarillo College
Amarillo, TX05-1977
Skills
Assertiveness
Representative experience
Influencing skills
Mediation skills
Recordkeeping
Verbal and written communication
Timeline
Employee Liaison/Instructional Trainer
Plains Dairy
12.2020 - 10.2024
Associate of Arts - Radio And Television Broadcasting
Amarillo College