Edward Frank Esparza
Whittier,Ca.
Summary
Experienced in Information Technology with a solid academic foundation. Eager to leverage skills and knowledge in the IT field to advance career and transition into a Network Administrator role. Authorized to work in the US for any employer, providing value to organizations.
Overview
12
12
years of professional experience
Work History
Desktop Support Technician
HCTech
01.2024 - Current
- Image Windows 10 to new PC’s and laptops
- Deploy new PC’s at workstations and mobile carts
- Assists in deployment of new equipment for hospital
PC Tech Support
DXC Technology
04.2023 - 08.2023
- Image Windows 10 and 11 on new PCs and laptops
- Work with users to remedy PC issues
- Create tickets in Service Now to monitor work progress
- Provide both users of Macs and Windows laptops
Desktop Support
Emanate Health Foundation
05.2022 - 11.2022
- Image Windows 10 on new computers
- Deploy peripherals for employees
- Configure and convert from Windows7 to Windows 10
PC Refresh Technician
Walt Disney Studios
03.2022 - 05.2022
- Collect Ewaste and decommission PCs
- Deploy peripherals for return to work employees
- Image and deploy PCs and laptops
- Refresh and replace older laptops
- Configure and convert from Windows7 to Windows 10
PC Technician
Wells Fargo Bank
12.2021 - 03.2022
- Build and deploy workstations and laptops
- Image using SCCM
- Prepare workstations for employees to return to work
- Image and install Office 365 and Lotus Notes
PC Build Technician
Southern California Edison
06.2021 - 12.2021
- Build and deploy workstations and laptops
- Image using SCCM
- Configure and convert from Windows7 to Windows 10
- Image and install Office 365 and Lotus Notes
Desktop Support
Metropolitan Water Dept.
04.2021 - 06.2021
- Build and deploy workstations, laptops
- Add software per unit designations
- Perform other tasks per Lead Tech may direct
Windows 10 Deployment Technician
City of Hope Hospital
08.2020 - 12.2020
- Build and deploy PC workstations, laptops
- Image using SCCM
- Add software per units’ designations
- Complete database for e-waste per IT Lead
- Image and install Office 365 and Lotus Notes
Help Desk Technician
LGC LABS
05.2020 - 07.2020
- Build and deploy PC workstations, Build, and deploy laptops
- Training for server deployment
- As well as network aspects of a new building still under construction
Desktop Support Technician
Western Asset Management
03.2020 - 04.2020
- Build and deploy laptops and desktops on WAM premises
- Performed shipping and receiving for work at home clients
- Also did software upgrades for work at home clients
Desktop Support Technician
UCLA Medical
01.2020 - 03.2020
- Build and deploy Windows 10 to desktops and laptops on UCLA premises
- Update software, apps, and drivers for all new equipment
- Image using SCCM
- Image and install Office 365 and Lotus Notes
Workstation PC Technician
Kaiser Permanente
09.2019 - 12.2019
- Build and deploy Windows 10 to desktops and laptops on Kaiser Premises
- Migrate data backup and restore to new equipment and deploy new equipment
- Update software, apps, and drivers for all new equipment
- Image and install Office 365 and Lotus Notes
- Imaged using SCCM
Windows 10 Deployment Technician
CBS Studio Center
08.2019 - 09.2019
- Imaging Windows 10 to new pc and laptops
- Migrate data backup and restore to new equipment and deploy new equipment
- Image and install Office 365 and Lotus Notes
- Imaged using SCCM
Refresh Technician
Capital Group
05.2019 - 07.2019
- Image Windows 10 to current and newer laptops
- Deploy laptops as directed
- Update firmware for Lenovo docking stations
- Perform other duties per IT Manager
- Hands-on repair on desktops and laptops
- Diagnose and troubleshoot Hardware issues on Desktops and laptops
- Utilize a variety of software packages in the performance of assigned duties to include, but not limited to: Word-processing, Database Management, Microsoft Outlook E-mail, MS Office
- Configured printers and mapped drives
- Pushed Windows 10 OS on PCs with Windows 7 and Maintain backups of Windows Server machines
- Configuring and installing Microsoft outlook
- Built the office network from assisting in planning, to running cables and installing internet outlet sockets
- Lead for hardware refreshes as well as deployment
Robot Deployment Tech
Invia Robotics
07.2018 - 12.2018
- Perform system upgrades on robot software
- Performs routine maintenance on robots
- First responder to robot problems
- Support PC deployment and end user move/add/change (MAC) processes including new PC setups, workstation configurations, PC reimaging
- Lead for hardware refreshes as well as deployment of Win7 & MS Office 2010
- Responsible for configuration & deployment of desktops, laptops and peripherals
Desktop Support Technician
Cedars- Sinai Hospital
01.2018 - 06.2018
- Image new PC's and Laptops
- To Windows 10
- Troubleshoot Peripherals: Desktop, Workstation, Laptop and accessories including: monitors, keyboards, mice and smart card readers
- Image from Windows 7 to Windows 10
- Deploy new computers for new users
- First responder to service calls
- Installation of software and hardware using SCCM
- Imaged and installed Office 365 and Lotus Notes
Desktop Technician
Blackbox
10.2017 - 01.2018
- Trained in deploying telephones
- Performed imaging on PCs for Bank of America
- Installation of software and hardware
- Performed data migration for Bank of America PCs
- Installed Windows 10
- Experienced in Microsoft Office Suite applications
Help Desk Level 1
Regal Medical Group
09.2016 - 07.2017
- Used Track-it ticketing system
- Responded to service calls
- Performed deployments and de-installs
- Imaged Dell desktops and laptops used Acronis and Ghost imaging software
- Installed software and hardware
- Worked in receiving dept
- Checked in packages, added hardware to inventory
- Trained with Lan Sweeper to unlock accounts
Xerox Technician
ZenTech
01.2016 - 06.2016
- Monitor connected devices, maintain, and repair printers, copiers of Xerox and HP products
Desktop Support
Collabra Inc
10.2015 - 11.2015
- Trained in ticket response to user issues
- Deployed desktop and laptops, imaged equipment, worked in warehouse
Refresh Technician
Vons Supermarket
07.2015 - 08.2015
- Working in Vons Supermarket in Greater Los Angeles area
- Replacing Point of sale devices throughout stores
Help desk Technician
REMX Staffing
06.2015 - 07.2015
- Worked in company with over 100 clients
- Refreshed and built desktops and laptops
- Remotes into client machines to troubleshoot or make updates to software and firmware
- Performed other duties per
Lead Technician
Insight Global
07.2014 - 10.2014
- Lead as many as 4 technicians
- Refreshed Teller and Platform workstations, validators, micros, and QST devices
- Also refreshed servers and UPS in various Bank of America locations in greater Los Angeles Area
- Assist a non-technical user community providing informal training on the new device or software as needed
- Perform installs, moves, ads, or changes to the equipment and end user devices for the organization
- Exchanged servers and power supplies in network rooms
Copier Technician
Document Systems
10.2013 - 01.2014
- Repaired Canon and Ricoh copiers and other office equipment
- Applied customer service skills when dealing with difficult customers
Voice Engineer
Irvine Technologies
06.2013 - 07.2013
- My core responsibilities were to ensure all seven floors within the center were accurately wired to the patient rooms and labeled
- Work in wiring closets, signal test voice lines, data lines
- Document changes for department spreadsheet
Refresh Technician
SA IT Services- Bank of America
01.2013 - 04.2013
- Perform installs, moves, ads, or changes to the equipment and end user devices for the organization
- Install, test, and demonstrate software packages to or for end users
- Worked with many Bank of America personnel
- Installed software and hardware
Education
Bachelor of Science degree - Information Security and Cyber Security
ITT Technical Institute
Sylmar, CA01.2014
Associates Degree - Computer Networking
ITT Technical Institute
Sylmar, CA01.2012
Associates Degree - Electronic Engineering
Heald College
San Francisco, Ca01.1985
Skills
- Pc Support
- Help Desk
- Hardware
- Desktop Support
- Deployment
- Help Desk Support
Timeline
Desktop Support Technician
HCTech
01.2024 - Current
PC Tech Support
DXC Technology
04.2023 - 08.2023
Desktop Support
Emanate Health Foundation
05.2022 - 11.2022
PC Refresh Technician
Walt Disney Studios
03.2022 - 05.2022
PC Technician
Wells Fargo Bank
12.2021 - 03.2022
PC Build Technician
Southern California Edison
06.2021 - 12.2021
Desktop Support
Metropolitan Water Dept.
04.2021 - 06.2021
Windows 10 Deployment Technician
City of Hope Hospital
08.2020 - 12.2020
Help Desk Technician
LGC LABS
05.2020 - 07.2020
Desktop Support Technician
Western Asset Management
03.2020 - 04.2020
Desktop Support Technician
UCLA Medical
01.2020 - 03.2020
Workstation PC Technician
Kaiser Permanente
09.2019 - 12.2019
Windows 10 Deployment Technician
CBS Studio Center
08.2019 - 09.2019
Refresh Technician
Capital Group
05.2019 - 07.2019
Robot Deployment Tech
Invia Robotics
07.2018 - 12.2018
Desktop Support Technician
Cedars- Sinai Hospital
01.2018 - 06.2018
Desktop Technician
Blackbox
10.2017 - 01.2018
Help Desk Level 1
Regal Medical Group
09.2016 - 07.2017
Xerox Technician
ZenTech
01.2016 - 06.2016
Desktop Support
Collabra Inc
10.2015 - 11.2015
Refresh Technician
Vons Supermarket
07.2015 - 08.2015
Help desk Technician
REMX Staffing
06.2015 - 07.2015
Lead Technician
Insight Global
07.2014 - 10.2014
Copier Technician
Document Systems
10.2013 - 01.2014
Voice Engineer
Irvine Technologies
06.2013 - 07.2013
Refresh Technician
SA IT Services- Bank of America
01.2013 - 04.2013
Associates Degree - Computer Networking
ITT Technical Institute
Associates Degree - Electronic Engineering
Heald College
Bachelor of Science degree - Information Security and Cyber Security
ITT Technical Institute
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