Open To Work
Edward Frazier
Wooden Shoe Motel
WEST OLIVE,MI
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Motel Front Desk ClerkGeneral Merchandise Clerk
Important To Me
Work-life balanceCareer advancement
25
years of professional experience
Dynamic hospitality professional with proven expertise in guest relations and front desk management at Wooden Shoe Motel. Recognized for enhancing guest satisfaction through effective complaint resolution and exceptional customer service. Skilled in cash handling and time management, consistently improving operational efficiency and guest retention.
Work History
General Merchandise Clerk
4 Years- Managed guest check-in and check-out processes efficiently.
- Handled reservations using Motel Management Software to optimize occupancy rates.
- Provided exceptional customer service, addressing guest inquiries and concerns promptly.
- Maintained cleanliness and organization of front desk area to enhance guest experience.
- Assisted in processing billing and payment transactions accurately, ensuring seamless operations.
- Collaborated with housekeeping staff to coordinate room readiness for incoming guests.
- Resolved guest complaints by implementing solutions that improved overall satisfaction ratings.
- Processed financial transactions accurately, balancing cash drawer at the end of each shift as part of nightly audit procedures.
- Increased guest retention with exceptional service, addressing concerns promptly and professionally.
- Collaborated with housekeeping staff to ensure rooms were prepared for incoming guests in a timely manner.
- Contributed to team success by communicating effectively with coworkers and management regarding daily tasks and responsibilities.
Motel Front Desk Clerk
10 Years 7 Months- Managed guest check-in and check-out processes efficiently.
- Handled reservations using Motel Management Software to optimize occupancy rates.
- Provided exceptional customer service, addressing guest inquiries and concerns promptly.
- Maintained cleanliness and organization of front desk area to enhance guest experience.
- Assisted in processing billing and payment transactions accurately, ensuring seamless operations.
- Collaborated with housekeeping staff to coordinate room readiness for incoming guests.
- Resolved guest complaints by implementing solutions that improved overall satisfaction ratings.
- Processed financial transactions accurately, balancing cash drawer at the end of each shift as part of nightly audit procedures.
- Increased guest retention with exceptional service, addressing concerns promptly and professionally.
- Collaborated with housekeeping staff to ensure rooms were prepared for incoming guests in a timely manner.
- Contributed to team success by communicating effectively with coworkers and management regarding daily tasks and responsibilities.
Skills
Patience and tolerance
Guest relations
Complaint handling
Professional appearance
Customer service
Problem-solving skills
Time management
Listening skills
Hospitality services
Credit and cash payments
Cash handling
Guest services
Housekeeping
Training and mentoring
Safety and security procedures
Front desk management
Office management
Hospitality service expertise
Guest accommodations
Oral and written communications
Clerical duties
Conflict management
Hospitality best practices
Effective planning
Reservations
Mail and packages
Registration processing
Front office support
Registration
Inventory oversight
Information protection
Room assignments
Education
No Degree
Timeline
Motel Front Desk Clerk
Wooden Shoe Motel
12.2014 - 07.2025Read More
General Merchandise Clerk
Holland Meijers Store 47
09.2000 - 09.2004Read More
West Ottawa High-school
No Degree
Read More