Edward Grant
IT Professional / Production artist.
Lansing,IL
Summary
Quality-driven individual with proven success in organizing workflows and coordinating resources to meet challenging goals. Industrious leader and resourceful problem-solver with a persistent approach to tackling operational concerns. Good decision-making and team building abilities with open and clear communication style.
Overview
28
28
years of professional experience
Work History
Site Service Technician
Cushman & Wakefield
Chicago, IL
02.2022 - Current
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Assisted team members with PC equipment troubleshooting and diagnostics.
- Installed new equipment and explained the operation and routine maintenance protocols to customers.
Production Manager
Cushman & Wakefield
Chicago, IL
12.2015 - 02.2022
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles and quality assurance guidelines.
- Sourced materials to keep up with production goals and meet customer demands.
- Applied lean practices to balance workflow and eliminate unnecessary steps.
CSR Supervisor
ABC Imanging
Chicago, IL
06.2011 - 12.2015
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
IT Technician
Metro South Hospital
Blue Island, IL
01.2009 - 01.2011
- Performed maintenance tasks on PCs, networks, and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired, and optimized networks by installing wiring, cabling, and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, and monitors.
Print Production Supervisor
Cushman & Wakefield
Chicago, IL
02.2005 - 01.2009
- Resolved issues quickly to maintain productivity goals.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Established clear priorities and production quality standards.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
Assistant Manager
Reed Business Solutions
Oak Brook, IL
01.2003 - 01.2005
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Production Manager
RR Donnelley
Chicago, IL
01.2000 - 01.2003
- Resolved issues quickly to maintain productivity goals.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles and quality assurance guidelines.
Desktop Specialist, Digital Technician
RR Donnelley
Chicago, IL
04.1993 - 10.1998
- Performed design, layout, and typesetting of publications, office forms and various other projects to optimize designs and production strategies.
- Satisfied project requirements and customer demands by creating high-quality layouts for manuals, newsletters, posters and brochures.
- Converted various types of files for printing or for Internet using computer software.
- Checked preliminary and final proofs for errors and made necessary corrections.
Education
Bachelor Science - Industrial Technology
Illinois State University
Normal, ILSkills
- Experience with diverse design and desktop software for Macintosh and IBM-compatible computers, including
- Indesign, Photoshop, Illustrator, Delta Graph, Microsoft Word, Excel, Access, Media Bank, and Impoz Also able to
- Handling multiple tasks under tight deadlines and working well with colleagues at all levels of the organization
- Technical Support
- Installation and Repair
- Valid Driver's License
- Issue and Problem Resolution
- Coordination and Scheduling
- Customer Service
- Equipment Maintenance and Installation
Timeline
Site Service Technician
Cushman & Wakefield
02.2022 - Current
Production Manager
Cushman & Wakefield
12.2015 - 02.2022
CSR Supervisor
ABC Imanging
06.2011 - 12.2015
IT Technician
Metro South Hospital
01.2009 - 01.2011
Print Production Supervisor
Cushman & Wakefield
02.2005 - 01.2009
Assistant Manager
Reed Business Solutions
01.2003 - 01.2005
Production Manager
RR Donnelley
01.2000 - 01.2003
Desktop Specialist, Digital Technician
RR Donnelley
04.1993 - 10.1998
Bachelor Science - Industrial Technology
Illinois State University
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