MOHAMMAD ISLAM
Oakland Gardens,NY
Summary
Results-driven computer hardware technician with 28 years of experience, specializing in Hospitality POS systems, including Squirrel and Pixel Point. Proven expertise in analyzing and solving complex hardware and software issues, coupled with a strong track record of successful installations. Recognized for collaborative teamwork, and the ability to work independently with minimal supervision. Aiming to leverage technical skills to enhance operational efficiency in a dynamic environment.
Overview
28
28
years of professional experience
Work History
Service Agent/POS Technician
Squirrel Systems
Vancouver, British Columbia
09.2012 - Current
- Ran on-site service calls and provided assistance for new POS installs and system upgrades.
- Contacted customers with POS-related issues and scheduled to run on-site calls.
- Kept a small and essential inventory of parts for day-to-day service calls.
- I traveled to sites in NYC , Long Island, New Jersey and beyond.
Service manager
Sorbis Corporation
New York City, NY
09.2009 - 04.2012
- Managed daily calls for hardware and software.
- Helped clients over phone and via remote desktop.
- Managed repairs and upgrades of Squirrel Systems
- Helped clients by swapping equipments at office and via mailing.
- Maintained inventory of spare equipments and parts for daily repair.
- Went to clients for locational issues.
- Installed new sites.
Head Technician
Metro Touch, Inc
Saddle Brook, NJ
03.1997 - 08.2009
- Managed daily support calls with field technicians.
- Helped field technicians and clients via phone support.
- Managed repairs and upgrades of Squirrel Systems and Pixel Point.
- Trouble shot and swapped equipments like printer and touch screen for clients in tri state and beyond.
- Repaired, installed and upgraded IBM compatible computers for clients.
- Managed inventory of spare equipments and parts.
Field service Technician
Opus Core Corporation
Hauppauge, NY
03.1998 - 05.1998
- Worked as Field Service Tech. at pharmacies in NYC and Long Island locations.
- Repaired and swapped various equipments like servers, workstations, tape backups and printers including Dot Matrix, Laser and POS(Star SP300).
- Helped others with new installation.
Education
Associate of Applied Science - Computer Engineering Technology
Queensborough Community
College
Skills
- Knowledge of Squirrel and Pixel Point POS hardware and software
- Built and upgraded IBM compatible computers
- Knowledge of GotoAssist and LogMeIn programs
- Repaired POS touch screens and printers including Impact, thermal and laser
- Repaired and upgraded Dell computers and laptop
- Knowledge of Windows networking, modems, routers and firewalls
Languages
English
Professional
Hindi
Limited
Punjabi
Elementary
Timeline
Service Agent/POS Technician
Squirrel Systems
09.2012 - Current
Service manager
Sorbis Corporation
09.2009 - 04.2012
Field service Technician
Opus Core Corporation
03.1998 - 05.1998
Head Technician
Metro Touch, Inc
03.1997 - 08.2009
Associate of Applied Science - Computer Engineering Technology
Queensborough Community
College
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