Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Edward GUZMAN

Huntington Park,CA

Summary

A knowledgeable Ford Fact graduate dedicated to satisfying customer needs with high-quality automotive support.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Express Technician

Cerritos Infiniti
04.2022 - 10.2022
  • Conducted multi-point inspections of customer vehicles to identify needed maintenance services and repairs.
  • Performed work outlined on repair order to meet dealership and factory standards.
  • Attended factory-sponsored training classes to enhance knowledge and skills.
  • Leveraged diagnostic tools and special service equipment to test components and systems.
  • Communicated with parts department to obtain needed parts.
  • Test drove vehicles to determine problems and test repairs.
  • Communicated issues to supervisor and helped develop solutions.
  • Read and followed technical documentation to complete accurate repairs.
  • Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
  • Corrected faults and maximized performance by rebuilding systems and individual components.

Service Valet

Norm Reeves Ford & Lincoln
01.2022 - 03.2022
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Helped guests unload and load luggage.
  • Answered guest's questions about property amenities and services.
  • Completed claim check, vehicle damage and billing dispute forms.
  • Maintained cleanliness of work sites, parking spaces and guest services stations.
  • Monitored and documented guest traffic flow in valet lot.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Moved cars around lot to increase space efficiency.

Education

Associate of Arts - Automotive Technology

Universal Technical Institute of California Inc
Rancho Cucamonga, CA
02.2023

Associate of Arts - Automotive Technology

Universal Technical Institute of Southern California
Long Beach, CA
08.2022

Skills

  • Ordering Parts
  • Diagnostic Procedures
  • Dealership and Factory Standards
  • Hybrid and Electric Vehicle Service

Accomplishments

  • Achieved Employee of the month through effectively helping with service. Provided exceptional service to customers, and maintained a professional work environment.

Certification

  • Basic Electrical Diagnosis, Ford - February 17th, 2023
  • Noise, Vibration and Harshness Diagnosis, Ford - February 17th, 2023
  • Electronic Systems Diagnosis, Ford - February 17th, 2023
  • Brake System Diagnosis and Repair, Ford - February 17th, 2023
  • Advanced Brake Systems Diagnosis and Repair, Ford - February 17th, 2023
  • Steering and Suspension Diagnosis, Ford - February 17th, 2023
  • Engine Diagnosis and Repair, Ford - February 17th, 2023
  • Advanced Climate Control Systems and Diagnosis, Ford - February 17th, 2023
  • Engine Performance Operation and Diagnosis, Ford - February 17th, 2023
  • Diesel Engine Performance Diagnosis, Ford - February 17th, 2023
  • 6.7L Diesel Engine Diagnosis and Repair, Ford - February 17th, 2023

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Express Technician

Cerritos Infiniti
04.2022 - 10.2022

Service Valet

Norm Reeves Ford & Lincoln
01.2022 - 03.2022

Associate of Arts - Automotive Technology

Universal Technical Institute of California Inc

Associate of Arts - Automotive Technology

Universal Technical Institute of Southern California

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Edward GUZMAN