Edward Harris
Atlanta,Ga
Summary
Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance. Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Asst Manager
Mister Car Wash
08.2021 - 11.2024
- Handle scheduling, hiring and training and interviews
- Opening line of communication for my team to direct management
- Discuss sales with sales associates (weekly sales goals)
- Managed approximately 30 to 40 on site
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Services Desk Supervisor
Home Depot
09.2017 - 08.2021
- Helped the store manager and store supervisor on my team to ensure VOC & Cashier Friendless goals will be each week
- Closed out the store and prepare the store for next opening day
- Making sure we are stock, filled and clean
- Streamlined service desk operations by implementing efficient processes and workflows.
- Collaborated with IT management to develop strategic plans for improving overall service quality and efficiency.
- Improved incident response times by proactively identifying potential bottlenecks in the process flow and addressing them promptly.
- Introduced automation tools to streamline repetitive tasks, increasing efficiency across the service desk operations.
Fueling Supervisors/Customer Service Manager
BBH Aviation
03.2014 - 09.2017
- Fueling aircraft as well talking with dispatch and airlines working making sure aircraft are furled...
- Making Sure the lines of communication is open between supervisor and dispatcher and fueler
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
GED -
Frank McClarin High School
College Park, GA05-2004
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
Certification
OLP 1 and OLP2
Timeline
Asst Manager
Mister Car Wash
08.2021 - 11.2024
Services Desk Supervisor
Home Depot
09.2017 - 08.2021
Fueling Supervisors/Customer Service Manager
BBH Aviation
03.2014 - 09.2017
OLP 1 and OLP2
GED -
Frank McClarin High School
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