Summary
Overview
Work History
Skills
Timeline
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CJ Teal

Austin,TX

Summary

General Manager | 9 Years of Leadership
Dynamic and results-oriented General Manager with nine years of progressive experience in the hospitality industry, advancing from entry-level roles to senior leadership. Proven ability to oversee daily operations, staff development, and financial management with a focus on service excellence. Skilled in growing and retaining a loyal membership base through exceptional guest experiences and personalized service. Strong background in team leadership, recruiting, and implementing sales strategies that drive long-term business growth.

Overview

9
9
years of professional experience

Work History

General Manager (Certified Trainer)

Mister Car Wash
06.2016 - 05.2025
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Developed and implemented strategies to increase sales and profitability. Including training programs.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Took over underperforming locations and lead their transformation into high-performing sites. Over the course of my career, I was entrusted with revitalizing four different stores. In each case, I successfully turned around operations, built strong teams, implemented effective processes, and consistently elevated performance with a focus on our membership base—often leading the location to become the top-performing store in the region before transitioning to the next location.
  • One of my most significant achievements was leading a turnaround that increased a location’s EBITDAR from $30,000/month with 2,333 members to over $110,000/month with more than 6,600 members in just 13 months. In another case, I transformed a location that had been operating at a loss for over a year—with only 900 members—into a profitable site generating over $20,000/month in net profit and exceeding 2,000 members in just seven months.
  • As a Certified Trainer, I was responsible for developing future leaders through the company’s Operational Leadership Program. I successfully trained and mentored dozens of managers, including four General Managers who continue to thrive within the organization today. My role played a key part in leadership development and succession planning across multiple locations.
  • I provided comprehensive support to my Regional Manager, including analyzing P&L reports across multiple locations, conducting business assessments to evaluate performance, and serving as acting manager during their time off.

Skills

  • Sales
  • Customer retention
  • Time and resource optimization
  • Team player
  • Branding
  • Multimillion-dollar P&L management
  • Effective leader

Timeline

General Manager (Certified Trainer)

Mister Car Wash
06.2016 - 05.2025

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