Edward Heyden
Morgantown,WV
Summary
With a strong background in low voltage wiring and extensive expertise in CCTV, security, and fire alarm systems, I bring valuable knowledge to any organization. Experience in fire alarm system engineering and design further enhances my ability to contribute effectively. By leveraging my skills and expertise, I am confident in making a significant impact in a position that requires proficiency in these areas.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Installation Manager
Security Systems of America
Pittsburgh, PA
01.2024 - Current
- Streamlined installation processes for increased productivity and reduced project timelines.
- Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
- Prepared detailed project estimates and reports for management review.
- Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Managed installation schedules proactively to avoid delays and reduce downtime for clients.
- Coordinated all aspects of installations including labor allocation, material procurement, permitting approvals, site preparation work.
- Negotiated contracts with subcontractors, securing favorable terms that benefited both parties.
- Enhanced customer satisfaction by efficiently managing installation projects and ensuring timely completion.
- Tracked project costs and other financial metrics to maximize profitability.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Provided ongoing training for technicians, ensuring up-to-date knowledge on industry best practices and technical skills.
- Conducted regular progress meetings with team members to track performance against project milestones.
- Maintained detailed records of completed installations for future reference or troubleshooting needs as well as warranty purposes.
- Collaborated with sales teams to develop competitive quotes for prospective clients, leading to increased revenue generation opportunities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
- Led design and development of residential and commercial buildings.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Negotiated labor contracts with general contractors and subcontractors.
- Research, design and oversee fire alarm projects.
- Approve and stamp all fire alarm designs done in house.
Project Manager
Security Systems of America
Morgantown, WV, USA
12.2022 - 01.2023
- Manage, schedule and coordinate all installation projects in house and sub contracted
- Assist in CCTV, security, and mainly fire alarm design
- Look over prints and part order lists and make sure parts are compatible with systems new and existing
- Provide support to company technicians
- Coordinate and solve any problems that may arise for technicians while on job sites
- Update customer accounts internally using Sharepoint and SedonaASU software
- Provide technical support when needed to technicians and customers
- Remotely program various types of fire alarm panels and CCTV remote viewing software when needed
- Assist with other various duties around the central office as needed
- Met project deadlines without sacrificing build quality or workplace safety.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored project progress, identified risks and took corrective action as needed.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Lead Service Technician
Security Systems of America
Pittsburgh, PA, USA
08.2018 - 12.2022
- Troubleshooting, repairing, installing, programming, and inspecting assorted CCTV, security, and fire alarm systems
- Perform annual fire alarm compliance inspections and complete required paperwork
- Establish part lists using catalogues and other means to repair multiple different types of systems
- Easily establish rapport with people of all ages, cultures, and beliefs
- Communicated with customers daily
- Built rapport with customers through effective and precise communication
- Dealt tactfully and effectively with difficult customers
Head Technician
EDS Systems
Morgantown, WV, USA
01.2012 - 01.2018
- Wiring, installing, and troubleshooting residential and commercial security, CCTV, and fire alarm systems
- Signing off and carrying out compliance testing on residential and commercial fire alarms
- Performing basic sprinkler static/flow testing
- Assisting in design of residential and commercial fire alarm systems
- Meeting with customers and executing jobs to their specifications
- Demonstrated effective and consistent technical support
Installer/Technician
FAST Integration
Morgantown, WV, USA
01.2004 - 01.2012
- Tasked with wiring, installing, and troubleshooting residential and commercial security, CCTV, and fire alarm systems
- Demonstrated ability to apply sound knowledge to diverse applications
- Effective in stressful situations
Education
H.S. Diploma -
Morgantown High School
Morgantown, WV01.2001
Skills
- Fire alarm
- Security
- Wiring
- Experienced with Microsoft Office365 Suite
- Fire and security sales
- AutoCAD experience
- Preparing Submissions for AHJs
- CCTV
- Low Voltage Expertise
- Field Service Proficiency
- Project Coordination
- Project Management
- Troubleshooting
- Silent Knight
- Fire Lite
- DVR programming
- Web interfacing
- Interlogix
- DSC
- Napco
- Ademco
- Mircom
- Kidde
- Qolsys
- Alarmcom products
- Chekt video verification
- OpenEye
- Brivo
Certification
- NICET Fire Alarm Level 3
- Alarm.com Certified Technician
- Mircom FX-2000 certification
- Driver's License
Additional Information
Work well as a team member or independently., Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual., Competent using software including: Windows, Word, PowerPoint, E-mail, and the Internet., Effective management, technical, and supervisory skills., Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up., Resourceful, energetic, competent, multi-task and results-oriented., Commended for dedicated work ethic and rewarded by steady promotions and training in all aspects of work.
Timeline
Installation Manager
Security Systems of America
01.2024 - Current
Project Manager
Security Systems of America
12.2022 - 01.2023
Lead Service Technician
Security Systems of America
08.2018 - 12.2022
Head Technician
EDS Systems
01.2012 - 01.2018
Installer/Technician
FAST Integration
01.2004 - 01.2012
H.S. Diploma -
Morgantown High School