Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Edward Hyun

Pensacola

Summary

Satellite Communications Operator with experience in network configuration at U.S. Army, excelling in network troubleshooting and equipment maintenance. Proven ability to optimize communication systems and enhance operational efficiency. Strong technical documentation skills complemented by exceptional customer service, ensuring seamless support and training for team members.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Satellite Communications Operator/Joint Nodal Network Operator

U.S. Army
10.2021 - Current
  • Experience with Cisco switches and routers, and Palo Alto firewall troubleshooting, maintaining, and configuring.
  • Knowledge of VLANs, DHCP, ACLs, and IP routing.
  • Created, installed, tested, and maintained Ethernet and coaxial cables.
  • Responsible for all technical aspects of satellite and network equipment installation, operations, and configuration.
  • Knowledge of analog-to-digital signal conversion and RF frequencies.
  • Monitored and maintained communication systems, including satellite networks.
  • Created reports summarizing daily operations and documenting any changes made to the system.
  • Configured routers for access points across multiple sites using a variety of protocols such as DHCP, DNS, FTP.
  • Troubleshot communications problems to identify source and remedy malfunctions.
  • Conducted preventative maintenance checks on all satellite equipment regularly.
  • Planned, organized and conducted training sessions for staff members on topics related to networking fundamentals.

Helpdesk Technician

Nationwide IT Services
Pensacola
05.2023 - 07.2024
  • Troubleshoot and maintain DoD-imaged computers.
  • Manage accounts and share drives on Active Directory, and building access via Lenel.
  • Documentation of all completed tasks within the enterprise.
  • Re-image machines, when necessary, over the network.
  • Troubleshoot network issues and communicate with the network team.
  • Responded promptly to customer inquiries via phone or email.
  • Performed troubleshooting to diagnose and resolve technical issues.
  • Created user accounts, maintained system documentation, tested and evaluated new technology.
  • Supported remote desktop connections for users requiring assistance offsite.
  • Assisted in the installation of new hardware and software components.
  • Collaborated with IT team members to identify system requirements and resolve problems.

Intern

URi Global
08.2017 - 01.2018
  • Company Overview: Marketing Company
  • Provided marketing strategies for clients based on given constraints, and industry requirements.
  • Conducted front-end testing on newly developed websites daily to ensure consistent, positive results from users.
  • Consulted with management groups and ensured that invoices and various other marketing materials were distributed and made properly.

Education

Bachelor of Science (B.S.) - Network Engineering and Security

Western Governors University
Salt Lake City, UT
11.2028

Some College (No Degree) - Information Technology

El Camino College
Torrance

Skills

  • Network troubleshooting
  • Equipment maintenance
  • Customer service
  • Active Directory management
  • Technical documentation
  • Problem analysis
  • Ethernet cabling
  • Network configuration
  • Technical troubleshooting
  • Written communication
  • Networking Principles
  • Equipment and systems maintenance

Certification

  • CompTIA Security +
  • Active Secret Clearance

Timeline

Helpdesk Technician

Nationwide IT Services
05.2023 - 07.2024

Satellite Communications Operator/Joint Nodal Network Operator

U.S. Army
10.2021 - Current

Intern

URi Global
08.2017 - 01.2018

Bachelor of Science (B.S.) - Network Engineering and Security

Western Governors University

Some College (No Degree) - Information Technology

El Camino College

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