Edward Inman
Sacramento
Summary
Experienced healthcare and technical support professional specializing in EMR systems and digital onboarding. Skilled in user training, troubleshooting, and cross-functional collaboration. Led workflow analysis and system implementation while delivering effective training sessions in clinical settings. Committed to enhancing customer service and driving continuous improvement.
Overview
11
11
years of professional experience
Work History
Admin Assistant III
Sutter Center for Psychiatry
01.2026 - Current
- Coordinated executive calendars, departmental workflows, communications, and documentation to enhance healthcare operations.
- Managed reporting, tracking tools, and cross-team communications to streamline information flow using Microsoft Office and internal systems.
- Prioritize competing assignments across interdisciplinary teams to meet deadlines in a fast-paced clinical setting.
- Resolve administrative and workflow issues by coordinating follow-up, clarifying next steps, and applying organizational procedures.
- Prioritized assignments across interdisciplinary teams to ensure timely completion of projects in a fast-paced clinical setting.
Patient Services Representative II (Limited Term)
Sutter Health
12.2024 - 01.2026
- Supported digital check-ins, EMR verification, and Epic data entry, enhancing accuracy and facilitating smoother patient flow.
- Collaborated with clinical and IT teams to ensure timely, accurate patient data across systems, contributing to integrated care delivery.
- Guided patients in using digital health tools, fostering engagement and minimizing missed appointments.
- Maintained HIPAA compliance and confidentiality across digital patient systems.
Technical Advisor
Apple Inc.
05.2023 - 12.2024
- Resolved complex Apple device and service issues through clear, customer-focused technical support.
- Created internal documentation to enhance knowledge sharing and support training consistency.
- Translated technical solutions into clear guidance for non-technical users, enhancing overall customer experience.
Patient Enrollment Coordinator
Bicycle Health
09.2020 - 03.2021
- Led digital onboarding for telemedicine patients, ensuring accuracy in EMR and CRM data entry to enhance patient experience.
- Coordinated virtual care logistics and provided tech-enabled support to optimize patient access across multiple platforms.
- Coordinated enrollment processes to enhance patient access and streamline operations.
- Developed training materials for new staff, ensuring consistent understanding of enrollment protocols.
- Implemented workflow improvements, resulting in increased efficiency in patient onboarding procedures.
Registration Clerk
Eastern Plumas Health Care
08.2019 - 06.2020
- Registered patients and streamlined digital intake workflows, enhancing front-desk operations.
- Assisted patients with consent forms and facilitated records access and digital documentation processes.
- Processed patient registrations efficiently, ensuring accurate data entry and compliance with healthcare regulations.
- Managed patient inquiries, providing clear information and assistance to enhance customer service experience.
- Coordinated appointment scheduling, optimizing workflow and reducing wait times for patients and staff.
Customer Service Rep II
Sacramento Municipal Utility District
12.2015 - 03.2019
- Clarified complex billing, service, and CRM processes to resolve customer needs and enhance satisfaction.
- Conducted quality assurance evaluations for contact center operations.
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Managed complex service requests using CRM software to track interactions and follow-ups.
- Trained new representatives on systems and best practices to enhance team performance.
Coordination of Benefits Rep
Health Net of California
02.2015 - 12.2015
- Resolved member benefit issues, ensuring compliance with insurance regulations and maintaining service standards through accurate documentation.
- Facilitated benefits enrollment processes for new hires, ensuring compliance with company policies.
- Resolved employee inquiries regarding health plans, enhancing customer satisfaction and understanding.
- Analyzed benefit utilization data to identify trends and recommend improvements to offerings.
Education
Associate of Science - Business Administration & Operations
San Joaquin Valley College
Hanford, CA01-2010
Skills
- EMR/EHR Systems (Epic)
- Technical Troubleshooting & Support
- Workflow Analysis & Optimization
- Digital Patient Onboarding
- Training & Presentation Delivery
- Healthcare Operations & Compliance (HIPAA)
- CRM & Productivity Tools (Microsoft Office, Google Suite, Apple OS)
- Customer service
- Data entry
- Computer skills
- Data management
Timeline
Admin Assistant III
Sutter Center for Psychiatry
01.2026 - Current
Patient Services Representative II (Limited Term)
Sutter Health
12.2024 - 01.2026
Technical Advisor
Apple Inc.
05.2023 - 12.2024
Patient Enrollment Coordinator
Bicycle Health
09.2020 - 03.2021
Registration Clerk
Eastern Plumas Health Care
08.2019 - 06.2020
Customer Service Rep II
Sacramento Municipal Utility District
12.2015 - 03.2019
Coordination of Benefits Rep
Health Net of California
02.2015 - 12.2015
Associate of Science - Business Administration & Operations
San Joaquin Valley College