EDWARD JONES II
Cedar Springs
Summary
Transformational Healthcare Executive with 16 years of leadership experience in military medicine, behavioral health, and public health. Expertise includes developing healthcare infrastructure, stabilizing operations, and integrating behavioral science into service delivery. Proven success in leading crisis operations, securing grant funding, and driving large-scale institutional transformation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Independent Healthcare Operations Consultant
Impactivo Consulting
05.2026 - Current
- Led implementation of evidence-based chronic disease redesign across multi-site federally qualified health center systems, enhancing care for underserved populations in multiple U.S. regions.
- Conducted root cause analysis and workflow redesign; facilitated A3 problem solving and implementation planning; supported diabetes care redesign; improved between-visit care systems and referral coordination; strengthened patient-provider trust; enhanced population health workflows; ensured fidelity to clinical study model.
- Selected as 1 of 84 national candidates for Impactivo’s iPATH initiative, a ClinicalTrials.gov registered implementation science trial (NCT06251323) evaluating scalable diabetes care redesign models across community health center systems in the United States.
- The initiative is led by Stanford University, in partnership with Harvard T.H. Chan School of Public Health, The Ohio State University College of Medicine, and Impactivo under NIH-supported research through the National Institute on Minority Health and Health Disparities.
- Scope: Multi-state transformation model; National implementation science infrastructure; FQHC systems redesign; Chronic disease care model transformation.
- Recognized by Impactivo leadership as subject matter expert in strategic rural healthcare grant expansion efforts, contributing to enhanced funding initiatives.
- Analyzed operational workflows to identify areas for process improvement
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Director, Center for Health & Well-Being
Grand Valley State University
07.2022 - 04.2026
- Held executive leadership responsibility for integrated health and wellbeing strategy at one of Michigan’s largest public universities, serving over 22,000 students, plus faculty, staff, and community stakeholders.
- Campus Health Center Build & Clinical Transformation: Built GVSU’s first internally operated Campus Health Center from concept to launch; designed staffing model, financial systems, clinical workflows, payer strategy, referral systems, and public health integration; led closure of the long-standing Family Health Center model.
- Led one of the most significant institutional health transformations in university history.
- Outcomes: Increased annual encounters 2,142 → 4,587+; exceeded growth targets by 114%; reduced outsourced losses by 82%; recovered $16,411 in credits; reduced expenses by $31,712.
- Secured and operationalized $1.8M+ in grants and institutional funding; built strategic partnerships with Health Net of West Michigan, Ottawa Pathways to Better Health, HealthBar, University Counseling Center; expanded services into urgent care, primary care, telehealth, and community care navigation.
- Established GVSU’s first Community Health Advisory Team (CHAT), CDC-compliant immunization system, institutional injury reporting system, and strategic transformation plan with 50+ stakeholders to enhance public health infrastructure.
- Increased student perception of health as institutional priority from 40.4% to 44.8%; facilitated open health dialogue for Trans/GNC students from 26.8% to 40.7%; decreased tanning risk behavior from 77.7% to 74.8%.
- P&L Responsibility: $350,000 startup operating budget; $1.8M+ grant portfolio.
- Policy Transformation: Led implementation of GVSU’s first smoke-free and vape-free campus policy; permanent institutional policy change.
Founder & Co-Owner
Abstract Wheelhouse, LLC
01.2015 - 01.2023
- Built boutique digital consulting firm serving SMEs and public-facing personalities across the U.S.
- Developed SEO strategies and optimized user experience, resulting in improved web performance.
- Applied behavioral systems thinking to inform customer acquisition, retention, and growth initiatives.
- Collaborated strategically with Sponge Designs to enhance project outcomes.
- Developed comprehensive business plans to guide strategic direction and operational efficiency.
- Established brand identity through targeted marketing campaigns and customer engagement strategies.
- Conducted market research to identify trends, informing product development and competitive positioning.
- Cultivated partnerships with stakeholders to expand service offerings and enhance business growth opportunities.
- Analyzed performance metrics, driving process enhancements for operational excellence and profitability.
Site Manager
Cherry Health
02.2021 - 07.2022
- Led operations for one of Michigan’s largest Federally Qualified Health Centers serving medically underserved populations.
- P&L Responsibility: Estimated $2M+ annual site operations.
- Managed 50 employees and 3,600 encounters per quarter.
- Regulatory & Quality Transformation: Led quality systems resulting in NCQA Patient-Centered Medical Home designation, HRSA Quality Leader recognition, and AAAHC accreditation.
- Developed and standardized care coordination systems, optimized workflows, ensured compliance, and enhanced quality reporting.
- Led population health analysis for Emergency Department High Utilizer Reduction Initiative to identify strategies for reducing avoidable emergency utilization among high-risk Medicaid populations.
- Reviewed 5,123 repeat ED visits to analyze utilization patterns, behavioral health overlap, chronic disease burden, payer trends, and SDOH barriers.
- Findings: $4.3M annual cost exposure; $2.5M+ avoidable utilization opportunity; 57% unengaged in primary care.
- Intervention: Built pilot redesign model focused on post-ED outreach, high-risk care coordination, behavioral health integration, closed-loop referrals, and SDOH screening.
Licensed Nursing Home Administrator
Illuminate HC
01.2019 - 01.2020
- Oversaw P&L for $8M–$12M annual facility operations, driving financial health and resource allocation.
- Managed 115 employees, ensuring operational effectiveness and staff alignment with care standards.
- Operational Outcomes: Reduced agency labor by $180,000 annually; increased occupancy to 100%; improved CMS rating 3 → 4; reduced survey findings 3 vs 8 national avg; record-high Medicare reimbursement performance.
- Developed infection control, outbreak response, staffing continuity, and crisis communication systems to enhance facility readiness during COVID.
- Outcomes: Regional COVID Hub designation; 2 infection surveys passed with zero deficiencies; stabilized operations during crisis.
- Led full operations for a 93-bed skilled nursing facility during peak COVID.
Administrator in Training
Illuminate HC
01.2019 - 2020
- Established employee engagement survey infrastructure to address turnover, falls, medication errors, and QAPI.
- Created Caught You Caring recognition system to enhance employee engagement.
- Developed workforce systems to ensure compliance prior to licensure.
- Still sustained after departure.
Hospital Corpsman | Behavioral Health Technician | FMF
United States Navy
01.2009 - 01.2018
- Served across military behavioral health, operational medicine, psychiatric systems, veteran health, and Marine Corps field medicine.
- Clinic Manager: Oversaw operations across 3 outpatient mental health clinics, facilitating 5,242 patient encounters and managing 10 Behavioral Health Technicians; implemented 10 workflow improvements and clinic redesigns, strengthening service delivery.
- Outpatient Mental Health Supervisor: Led 8 Behavioral Health Technicians and 18 licensed providers; developed triage systems, referral workflows, and clinic operations, enhancing patient care efficiency.
- Behavioral Health Operations: Conducted psychiatric intake, crisis triage, and psychological testing to assess and address patient needs effectively.
- Executed administration of MMPI, PAI, GAD-7, PHQ-8, and PCL-M assessments to evaluate patient mental health.
- Built behavioral intervention curriculum grounded in CBT, DBT, ACT.
- Developed Psychological First Aid case studies for military leaders.
Education
Planned Doctoral Study (Ph.D.) - Industrial/Organizational Psychology
Western Michigan University
Kalamazoo, MI2029
Master of Business Administration (MBA) - Business Administration
Western Michigan University
Kalamazoo, MI2021
Bachelor of Science - Healthcare Administration
Charter Oak State College
New Britain, CT2018
Associate of Arts - General Studies
Columbia College
Columbia2013
Skills
- Relator: Builds trust-centered systems, authentic partnerships, and high-functioning interdisciplinary teams
- Analytical: Identifies root causes, operational blind spots, and system inefficiencies quickly
- Strategic: Rapidly sees patterns and alternative pathways to improve performance
- Command: Leads decisively through crisis, uncertainty, and organizational ambiguity
- Achiever: High-capacity executor with sustained performance across complex systems
Affiliations
- President — Mid-America College Health Association (MACHA)
- Executive Vice President — Mid-America College Health Association
- Founding Board Member — Cultivating Futures
- Board Member — Les Clay Organization
- Board Membership Co-Chair — Young Nonprofit Professionals Network of Grand Rapids
- Utilization Subcommittee Member — Michigan Community Health Network
- Planning Committee Member — Health Impact Ottawa
- VFW Member
- Healthcare Financial Management Association Member
Certification
- Lean Six Sigma Black Belt
- Licensed Nursing Home Administrator
- Certified Healthcare Financial Professional (CHFP)
- Naval Corpsman
- Naval Psychiatric Technician
- Field Medical Service Technician (FMF)
- Human Subjects Research Certification
- Introduction to Health Care Leadership (IHI)
- Google Analytics Individual Qualification
- Inbound Marketing (HubSpot)
- Social Media Marketing (HubSpot)
- Fundamentals of Digital Marketing
- UX & Web Design Master Course
- CIMBA Leadership Initiative for Excellence (LIFE)
PUBLICATIONS
- Win the Battle of Self with Positive Psychology (2021)
- Six Foundations of a Digital Marketing Plan (2021)
- Breaking the Conscious & Unconscious Bias Barrier (2021)
- Basic Framework for an Intentional Approach to Problem Solving (2022)
- Close Encounter: The Alien Concept of Embracing Diversity (2011)
SPEAKING & PRESENTATIONS
- Host & Coordinator — MACHA Biennial Conference
- Guest Speaker — Westwood Middle School
- Guest Speaker — GVSU Black Excellence
- Guest Speaker — Endless Opportunities
- Panelist — The Art of Leadership (YNPN)
- Graduate Student Association Community Service Presenter
HONORS & DISTINCTIONS
Western Michigan University Haworth College of Business – The 30 Honoree (2024), Trailblazing Health Hero Award (2025), Navy and Marine Corps Achievement Medal (4x), Navy Good Conduct Medal (3x), Joint Meritorious Unit Award, Meritorious Unit Commendation (2x), Military Outstanding Volunteer Service Medal, Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, National Defense Service Medal, Korea Defense Service Medal, Operation Enduring Freedom Veteran, USO Service Member of the year Nomination, Junior Sailor of the Year, Blue Jacket of the Quarter (multiple), Trooper of the Quarter (Joint Taskforce CENTCOM), Southern Conference Champion 2003(Football CCCAA), Hight School National All-star Bowl participant 2003.
Timeline
Independent Healthcare Operations Consultant
Impactivo Consulting
05.2026 - Current
Director, Center for Health & Well-Being
Grand Valley State University
07.2022 - 04.2026
Site Manager
Cherry Health
02.2021 - 07.2022
Licensed Nursing Home Administrator
Illuminate HC
01.2019 - 01.2020
Administrator in Training
Illuminate HC
01.2019 - 2020
Founder & Co-Owner
Abstract Wheelhouse, LLC
01.2015 - 01.2023
Hospital Corpsman | Behavioral Health Technician | FMF
United States Navy
01.2009 - 01.2018
Planned Doctoral Study (Ph.D.) - Industrial/Organizational Psychology
Western Michigan University
Master of Business Administration (MBA) - Business Administration
Western Michigan University
Bachelor of Science - Healthcare Administration
Charter Oak State College
Associate of Arts - General Studies
Columbia College