Edward Killian-Keup
Strategic Services And Technology Leader
Denver,CO
Summary
Insightful Information Technology Manager with 20 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
20
20
years of professional experience
Work History
Technology Architect
Insight
09.2012 - Current
- Collaborated with clients to determine project specifications and scope.
- Developed network and system architecture according to business needs.
- Provided technical leadership to team members during system design.
- Provided current best practices and third-party solution alternatives when necessary for functional design documentation.
- Engineered architecture and infrastructure for 1000-400,000 users.
- Reviewed clients' overall app and infrastructure estate, business priorities and success criteria to design transformation plans.
- Managed and monitored installed systems for highest level of availability.
- Presented technical concepts to non-technical stakeholders, facilitating clear communication between departments during critical projects
- Championed automation initiatives that reduced manual tasks, freeing up resources for more strategic endeavors
- Facilitated seamless integration of new acquisitions into existing technology infrastructure following company mergers or expansions
- Implemented scalable server architectures that enabled efficient expansion as organizational demands increased over time
- Mentored junior team members in technical skills and industry knowledge, fostering a positive learning environment
- Reduced IT-related downtime for clients with proactive maintenance, updates, and troubleshooting strategies
- Enhanced system security by identifying vulnerabilities, conducting risk assessments, and implementing best practices in data protection
- Led design and execution teams for various projects with clients like United Airlines, Hilton Hotels, FedEx, QuikTrips, and others.
Senior Vice President, Operations
Caption Colorado
06.2011 - 08.2012
- Supervised operations staff and kept employees compliant with company policies and procedures
- Personally responsible for oversight of 200 staff
- Enhanced company performance by implementing new strategies and streamlining operations
- Identified opportunities to improve business process flows and productivity
- Increased profit by streamlining operations increasing profits by 10%
- Identified opportunities to improve business process flows and productivity.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership
- Identified issues with production, workforce, and material sourcing and implemented successful solutions.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Improved customer service response times and client satisfaction by 50%.
- Supervised operations staff and kept employees compliant with company policies and procedures
Server Engineering Consultant
Aetna
08.2010 - 07.2011
- Redesigned server and data center change control, problem reporting, and system management methodology.
- Automated upgrades and installation processes of 4500 servers, improving service delivery standards.
- Streamlined server configuration and management processes.
- Edited technical documentation for clarity and conformity with overall goals, safety guidelines, and regulatory compliance
- Spearheaded adoption of brainstorming sessions, simulation and prototyping
- Processed technical feedback reports from production staff, integrating suggestions and reported issues into future engineering tasks
IT Director
ERM
12.2003 - 03.2009
- Oversaw all technology services with focus on end user technology service delivery and processes.
- Merged 13 unique companies into single streamlined technology solution.
- Designed systems supporting 4000 global users in165 global locations.
- Directed IT solutions during rapid growth phase of business development including 50% increase in users and systems supported over 5 year period. During this period, my streamlined IT processes and improved vendor management resulted in static IT budget for that 5 year period.
- Reduced IT headcount by 15% while improving response times and service metrics.
- Designed and implemented global help desk ticket systems, global desktop management processes, and global ERP implementation and migrations.
- Directed architecture designs and migrations, budget development, project management, and vendor agreements. with other departments to minimize network interruptions and possible downtimes.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Implemented and maintained technology and software budget.
- Managed life cycle replacement of hardware and software.
- Communicated regularly with customers concerning data exchange and technology integration.
- Led technical upgrade projects by working and coordinating with consultants and developers for integrations.
- Heavily involved in designing and implementing technological integration plans for mergers and acquisitions of new companies.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Education
Bachelor of Arts - Liberal Arts And Sciences
Colorado State University
Fort Collins, CO 05.2001 -
Skills
Concept of Operations (CONOP) Design
Technical Design Documentation
Technical Architecture Design
Cloud Computing
Systems Engineering
Client Engagement
Communicating With Clients
Networking Infrastructure Design
Network Infrastructure Development
Timeline
Technology Architect
Insight
09.2012 - Current
Senior Vice President, Operations
Caption Colorado
06.2011 - 08.2012
Server Engineering Consultant
Aetna
08.2010 - 07.2011
IT Director
ERM
12.2003 - 03.2009
Bachelor of Arts - Liberal Arts And Sciences
Colorado State University
05.2001 -