EDWARD LONTOS
Manager
Port St Lucie,FL
Summary
High-Achieving, results driven leader with over 18 years of experience in directing work operations and identifying top talent for the job. Results-oriented manager skilled in strategic planning, HR policies, and assessing performance to ensure profitable operations. Excellent listener with a knack for understanding requirements and concerns. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment Customer-oriented General Manager with 16 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
12
12
years of professional experience
Work History
General Manager
Salon Centric
08.2020 - Current
- Developed and trained sales team through strategic planning and implementation of company initiatives and HR policies
- Achieved a $465,000 increase in accounts from 2020 to 2022
- Raised total revenue from accounts by 31% from 2020 to 2022.
Retail and Service Manager
JC Penney
Wellington, Fl.
12.2015 - 08.2020
- Generated a 22% increase in overall business during tenure
- Elevated location from underperforming to the #1 Keratin Treatment service location in the region
- Managed day-to-day business operations, collaborating closely with senior management.
Service Manager
Ulta
05.2012 - 12.2015
- Recruited and trained new staff to maintain high service standards
- Drove continual sales growth through effective promotions and marketing campaigns.
Education
Associate of Arts in General Business -
National University
05.1983
Skills
- Strategic planning
- Human resources management
- Performance assessment
- Sales training and development
- Operations management
- Marketing campaigns
- Account Management
- P&L Management
- Customer Relationship Management
- Staff Supervision
- Business Administration
- Customer Retention
- Operations Oversight
- Loss Prevention
- Schedule Management
- Sales
- Service Quality Improvement
- Employee Scheduling
- Recruitment
- Customer Experiences
- Employee Development
- Leadership
- Problem Resolution
- Sound Judgment
- Administrative Skills
- Budget Development
- Sales Analysis
- Training and Coaching
- Top Talent Recruiting, Hiring, and Retention
- Performance Improvements
- Team Leadership
Additional Information
References available upon request.
Accomplishments
- Received Platinum Elite status for achieving over 20 YOY sales growth 2 years in a row
Timeline
General Manager
Salon Centric
08.2020 - Current
Retail and Service Manager
JC Penney
12.2015 - 08.2020
Service Manager
Ulta
05.2012 - 12.2015
Associate of Arts in General Business -
National University