Edward Lopez
Pompano Beach
Summary
Detail-oriented and dependable professional with extensive experience in emergency dispatch, service coordination, customer service, and operational roles. Recognized for strong judgment, accuracy, and professionalism in managing confidential information and navigating time-sensitive situations. Bilingual in English and Spanish, demonstrating a steadfast commitment to public service, accountability, and policy compliance. Proven ability to excel in fast-paced environments, effectively manage emergency communications, and collaborate with first responders to achieve optimal results while adapting to evolving circumstances.
Overview
7
7
years of professional experience
Work History
Service Coordinator
Broward, Palm Beaches & St. Lucie REALTORS (MLS)
Fort Lauderdale, FL
07.2025 - Current
- Assist members with MLS applications, onboarding, and account access in compliance with policies
- Review applications and listings for accuracy, completeness, and rule adherence
- Perform detailed data entry and maintain confidential records
- Identify discrepancies and resolve issues using sound judgment
- Provide professional customer service via phone, email, and in person
- Manage multiple priorities in a fast-paced environment
- Collaborate with supervisors and team members to ensure consistent service delivery
Dispatcher
COPS Monitoring
Boca Raton, FL
06.2023 - 07.2025
- Monitored and responded to alarm signals to ensure client safety
- Coordinated communication with law enforcement and emergency responders
- Maintained accurate dispatch records and reports
- Exercised calm decision-making during high-stress incidents
- Ensured compliance with privacy and operational regulations
- Assisted with training and mentoring dispatch personnel
Garage Floor Technician
Closet Factory
Fort Lauderdale, FL
02.2022 - 01.2023
- Prepared and repaired garage floors while maintaining a safe work environment
- Followed safety protocols and inspected equipment
- Collaborated with design and sales teams to meet customer needs
- Trained new technicians and ensured adherence to company standards
Package Handler
FedEx Ground
Pompano Beach, FL
08.2021 - 04.2022
- Loaded, unloaded, and sorted packages with accuracy
- Maintained a safe and clean work environment
- Worked efficiently to meet productivity standards
Sales Associate
AutoZone
Pompano Beach, FL
03.2020 - 03.2022
- Provided professional customer service and product recommendations
- Maintained transaction accuracy and cash handling integrity
- Resolved customer concerns professionally
- Supported sales goals through product knowledge
Pressure Washer
Broward Paver
Pompano Beach, FL
03.2021 - 09.2021
- Maintained and inspected pressure washing equipment
- Followed safety and environmental regulations
- Assisted with training new employees
- Ensured job site safety and organization
Crew Member
Dunkin' Donuts
Deerfield Beach, FL
09.2018 - 03.2021
- Delivered consistent customer service in a fast-paced environment
- Handled cash transactions accurately
- Maintained compliance with health and safety standards
- Worked collaboratively with team members
Education
High School Diploma -
Penn Foster Career School
Scranton, PA08-2025
Skills
- Emergency Dispatch & Response Coordination
- Accurate Documentation
- Confidential Information Handling
- Public Communication
- Policy Compliance
- Time Management
- Problem-Solving
- Team Collaboration
- Bilingual (English/Spanish)
- Problem-solving
- Notetaking and documentation
- Decision-making
- Conflict resolution
- Team building
- Reliability
Timeline
Service Coordinator
Broward, Palm Beaches & St. Lucie REALTORS (MLS)
07.2025 - Current
Dispatcher
COPS Monitoring
06.2023 - 07.2025
Garage Floor Technician
Closet Factory
02.2022 - 01.2023
Package Handler
FedEx Ground
08.2021 - 04.2022
Pressure Washer
Broward Paver
03.2021 - 09.2021
Sales Associate
AutoZone
03.2020 - 03.2022
Crew Member
Dunkin' Donuts
09.2018 - 03.2021
High School Diploma -
Penn Foster Career School