John Moran
Seattle
Summary
Disciplined and results-driven U.S. Army veteran with over 10 years of diverse experience in military operations, security dispatch, and customer service. Currently leading operations as a Dispatch Supervisor in the Security Operations Center (SOC) for Sound Transit in Seattle, demonstrating expertise in critical incident management, team supervision across various shifts, and emergency response coordination. Proficient in Microsoft Office with a typing speed exceeding 80 WPM, along with a strong background in data entry and optimizing online inventories to enhance operational efficiency. Recognized for reliability, composure under pressure, and an unwavering commitment to public safety, achieving a score of 92.5% on the Public Safety Dispatcher Written Exam while consistently available to meet operational demands through overtime work.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Coordinator
Patterson Dental Company
Seattle, WA
02.2026 - Current
- Coordinated service schedules to optimize technician availability and enhance customer satisfaction.
- Managed inventory levels, ensuring timely replenishment of dental supplies and equipment.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Monitored service metrics to identify trends and inform strategic decision-making for service enhancements.
- Collaborated with cross-functional teams to resolve customer inquiries efficiently and effectively.
Dispatch Supervisor – Security Operations Center (SOC)
Phoenix Protective Corp / Sound Transit
Seattle, WA
07.2024 - Current
- Started as Security Dispatcher in July 2024 and promoted to Dispatch Supervisor in February 2025. Supervise both day and night shift operations at Sound Transit’s SOC, ensuring round-the-clock safety and coordination.
- Lead a team of dispatchers handling emergency calls, surveillance monitoring, and communication with field personnel.
- Ensure accurate and efficient relaying of information to security officers, emergency services, and transit authorities.
- Oversee incident reporting, documentation procedures, and shift transitions to ensure compliance and consistency.
- Coordinated communication between field personnel and management for efficient problem resolution.
Customer Service Representative
Chevron
Washington
01.2022 - 05.2024
- Delivered frontline customer service while ensuring adherence to safety procedures and cash handling protocols.
- Maintained a clean, organized environment while assisting with daily store operations.
- Resolved customer inquiries efficiently, enhancing satisfaction and retention.
Warehouseman & Online Catalog Assistant
Chesapeake Auction House
Maryland
01.2018 - 01.2021
- Photographed and uploaded detailed listings for antiques, furniture, and collectibles to the online auction platform.
- Wrote accurate item descriptions to attract bidders and maximize item value and visibility.
- Helped manage and maintain the company’s online catalog, optimizing item placement and presentation to increase sales and profit margins.
Delivery Driver
Papa John's Pizza
Maryland
01.2014 - 01.2016
- Delivered food orders on time while ensuring customer satisfaction.
- Handled on-site transactions and provided prompt service in a fast-paced setting.
Cavalry Scout (19D)
United States Army
01.2008 - 01.2014
- Conducted tactical reconnaissance and security operations, gathering intelligence and identifying threats to ensure the safety of personnel and assets.
- Provided perimeter security, surveillance, and route clearance in high-risk areas using advanced communication and navigation tools.
- Served as a Radio Telephone Operator (RTO) for leadership in combat zones, ensuring secure and reliable communication under pressure.
- Operated and maintained tactical vehicles and surveillance equipment during missions in hostile environments.
- Trained and led junior soldiers in operational planning, security protocol, and emergency procedures.
Education
Associate of Arts - General Studies
College of Southern Maryland
Prince Frederick, MD01-2018
Skills
- SOC Operations & Emergency Dispatch
- Crisis Response & Incident Management
- Surveillance & Access Control Systems
- Team Supervision & Staff Training
- Security Protocol Compliance
- Multi-Channel Communication (Radio/Phone/CCTV)
- Microsoft Office & 80 WPM Typing
- Public Interaction & De-escalation
- Proficient in Genetec and Omnigo
- Customer-focused Communication
Certification
- BNSF / ROW
- FEMA
- CPR
- WA State Guard Card
Timeline
Service Coordinator
Patterson Dental Company
02.2026 - Current
Dispatch Supervisor – Security Operations Center (SOC)
Phoenix Protective Corp / Sound Transit
07.2024 - Current
Customer Service Representative
Chevron
01.2022 - 05.2024
Warehouseman & Online Catalog Assistant
Chesapeake Auction House
01.2018 - 01.2021
Delivery Driver
Papa John's Pizza
01.2014 - 01.2016
Cavalry Scout (19D)
United States Army
01.2008 - 01.2014
Associate of Arts - General Studies
College of Southern Maryland