Edward L. Sample Sr.
Fort Worth,TX
Summary
Dynamic Senior Enrollment Specialist with a proven track record at Risepoint, excelling in student retention and team leadership. Expert in data analysis and quality assurance, consistently surpassing registration goals while fostering a collaborative environment. Passionate about empowering teams and enhancing student success through effective communication and training initiatives.
Overview
17
17
years of professional experience
Work History
Senior Student Engagement Specialist HEALTHCARE VERTICAL
Risepoint
Dallas, USA
04.2011 - Current
- Performs QA reviews, goal setting and facilitates team training and coaching as needed.
- Liaise with internal departments for collaboration on all university policies, procedures, deadlines and student registrations.
- Motivate and support team in an effort to help create a positive, team-oriented atmosphere.
- Consistently exceeds personal registration budget while leading team of 18 registration specialists.
- Responsible for retention of students to complete degrees
- RN to BSN/RN to MSN/Masters/Doctoral program subject matter expert
- Assists in training new hires
- Conduct trainings-meetings/presentations for nursing vertical
- Performs phone interviews for nursing vertical (Bachelor/Masters/Doctoral)
- Responsible for daily distribution of data reporting to leadership and peers
- Academic Partnerships
Account Manager Lease End Specialist-Collections
Chrysler Financial
Westlake, USA
11.2008 - 04.2011
- Handled inbound and outbound phone calls in a call center environment.
- Managed customers lease accounts by providing quality customer service.
- Offered discounts within guidelines to settle customer accounts.
- Soft collections on accounts 15-60 days past due.
- Hard collections on past due accounts 5 days before accounts are transferred.
- Properly coded accounts efficiently and legibly so that others can read.
- Handled important documents of sensitive customer information.
- Attended daily and weekly meetings to ensure quality customer service and company guidelines.
- Effectively met monthly/quarterly individual and team goals through accountability and collaboration.
Senior Enrollment Specialist
Risepoint
Dallas, USA
- Performs QA reviews, goal setting and facilitates team training and coaching as needed.
- Liaise with internal departments for collaboration on all university policies, procedures, deadlines and student registrations.
- Motivate and support team in an effort to help create a positive, team-oriented atmosphere.
- Consistently exceeds personal registration budget while leading team of 18 registration specialists.
- RN to BSN Subject Matter Expert
- Assists in training new hires within vertical
- Performs phone interviews for nursing vertical
- Responsible for daily distribution of data reporting to leadership and peers
- Academic Partnerships
Education
Master of Public Sociology -
Ashford University
11-2019
Bachelor of Science - History
Texas Wesleyan University
05-2004
Associates of Arts -
Tarrant County College
12-2001
Skills
- Data analysis
- Student retention
- Academic advising
- Program development
- Quality assurance
- Customer relationship management
- Team leadership
- Process improvement
- Training coordination
- Performance metrics
- Effective communication
- Conflict resolution
- Time management
- Presentation skills
- Motivational support
- Policy interpretation
- Decision-making capacity
- Customer service expertise
- Effective leadership
- Marketing
- Confidentiality handling
- Deadline management
- Reporting and analytics
- Decision-making aptitude
- Exceptional communication
- Strong organization
- Applicant screening
- Excellent phone demeanor
- Enrollment verification
- Workflow optimization
- Sales closing
- Persuasion skills
- Reliability
- Excellent communication
- Customer retention
- Professional phone voice
- Information gathering
- Receiving support
- Cross-functional collaboration
- Trained in Salesforce
- Multitasking Abilities
- Policy adherence
- Record keeping
- Task prioritization
- Active listening
- Feedback collection
- Service upsells
- Calm under pressure
- Team building
- Database management
- Needs assessment
- Customer service background
- Data entry skills
- Telephone and email skills
- Client relationship building
- Application verification
- Cross-functional teamwork
- Time management proficiency
- Interpersonal relations
Timeline
Senior Student Engagement Specialist HEALTHCARE VERTICAL
Risepoint
04.2011 - Current
Account Manager Lease End Specialist-Collections
Chrysler Financial
11.2008 - 04.2011
Senior Enrollment Specialist
Risepoint
Master of Public Sociology -
Ashford University
Bachelor of Science - History
Texas Wesleyan University
Associates of Arts -
Tarrant County College