Edward Massee
Downers Grove,IL
Summary
Expert in crisis handling, alliance building and service screening. Excellent communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need and the voice for those who do not have the ability to advocate for themselves.
Overview
10
10
years of professional experience
Work History
Admissions/Intake Counselor
Montrose Behavioral Health Hospital
11.2023 - Current
- Ability to develop therapeutic relationships with patients and families
- Perform benefit eligibility to ensure patient benefits are active at time of admission
- Communicate benefit eligibility to business office and patient or significant others
- Ensure all clinical information from referral sources or patient (including medical comorbidity information) is received, when possible, prior to patient admission
- Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines
- Demonstrate positive, empathetic and professional attitude towards patients. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is top priority
Crisis Intervention Specialist-Emergency Room
St. Mary's Hospital
03.2020 - 11.2023
- Perform assessments for patients to determine if criteria is met for inpatient care
- Consult with patient's family to obtain background information to assess patient's current mental health
- Use skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns
- Establish emergency response in crisis situations to diffuse tensions and prevent violence
- Document risk to each client and context of concerns
- Quickly learn new skills and apply them to daily tasks, improving efficiency and productivity
Mental Health Counselor
St. Mary's Hospital
10.2018 - 03.2020
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients
- Presented case history material to review and discuss with other staff members
- Observed and monitored client behavior and responses to treatment
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader
- Displayed sensitivity to cultural and linguistic needs of clients and families served
- Kept abreast of new and developing information in mental health field by attending professional conferences and workshops
Patient Services Technician
Chicago Lakeshore Hospital
11.2015 - 09.2018
- Triaged in excess of ten patients daily for possible admissions and screened for mental health assessments and assist in developing a treatment plan
- Reviewed patient's lab work
- Connected patient's with community service and resource agencies
- Upon discharge, work with the patient's family and patient to develop a continuing treatment plan
Mental Health Counselor
Chicago Lakeshore Hospital
02.2015 - 10.2015
- Provided treatment services to children, adolescents, and adults with mental illness and substance abuse
- Worked as integral part of multidisciplinary team
- Coordinated orientation, assessment, treatment planning, crisis intervention, and psycho-educational groups
- Tracked patient census by recording admissions, discharges, and precautions
- Assisted patients to develop goals and treatment plans
Mental Health Technician
Shapiro Developmental Center
04.2014 - 12.2014
- Performed duties for care, treatment and rehabilitation of six adult individuals with mild to profound intellectual and psychological disabilities
- Recognized, prevented and responded to patients who were acting as danger to themselves or others
- Observed and monitored behavior and responses
- Assisted in coordinating and accompany individuals to medial and dental appointments as well as being their advocate during inpatient hospitalizations
Education
Master of Science - Psychology
University of Phoenix
Tempe, AZ10.2014
Bachelor of Science - Communications And Marketing
University of Phoenix
Tempe, AZ06.2012
Skills
- Clinical Interventions
- Mental Illness Treatment
- Intervention Management
- Client Needs Assessment
- Positive Reinforcement Strategies
- Analysis Summary
- Individualized Treatment Plans
- Risk Evaluation
- Crisis Resolution
Timeline
Admissions/Intake Counselor
Montrose Behavioral Health Hospital
11.2023 - Current
Crisis Intervention Specialist-Emergency Room
St. Mary's Hospital
03.2020 - 11.2023
Mental Health Counselor
St. Mary's Hospital
10.2018 - 03.2020
Patient Services Technician
Chicago Lakeshore Hospital
11.2015 - 09.2018
Mental Health Counselor
Chicago Lakeshore Hospital
02.2015 - 10.2015
Mental Health Technician
Shapiro Developmental Center
04.2014 - 12.2014
Master of Science - Psychology
University of Phoenix
Bachelor of Science - Communications And Marketing
University of Phoenix
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