Edward Mata
San Martin,CA
Summary
Motivated and dedicated professional seeking a full-time position to utilize training and skills for long-term employment with a successful company providing ample growth opportunities. Committed to contributing to organizational success through expertise application and continuous knowledge expansion for personal and professional development. Eager to join a dynamic team, make a meaningful impact, and thrive in a challenging yet rewarding work environment.
Overview
13
13
years of professional experience
Work History
Site Operations Manager
Service by Medallion
06.2019 - 06.2023
- Used different computer programs to complete tasks such as office space (for customer requests), microsoft outlook, word and excel.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Met with customers to discuss needs and tailor solutions.
- Developed and maintained relationships with external vendors and suppliers.
Account Manager Environmental Services
HealthCare Service Group
05.2018 - 05.2019
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Supervised staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
Floor technician
GCA Services Group
01.2018 - 05.2018
- Performed carpet cleaning and stain removal tasks using recommended products.
- Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
- Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
- Operated buffers and burnishers to clean and polish floors.
Custodian
Gilroy Unified School District
11.2015 - 11.2017
- Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
- Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, and buff floors.
- Facilitated a secure campus atmosphere by locking doors after hours while following all security protocols laid out by administrators.
- Supported school events by setting up and breaking down furniture, equipment, and decorations as needed.
Warehouse Worker
Germain Seeds Technology
01.2010 - 01.2015
- Track seed times; dry, pack, and coat seed,
- operate warehouse machinery.
- Expedited task completion by utilizing multitasking skills and prioritizing assignments accordingly.
Shelter Monitor
EHC LifeBuilders
11.2012 - 03.2013
- Cold Winter Program
- Intakes, Supervision of shelter guests, HMIS data entry
- Assisting in serving clients providing hygiene, and food resources and referrals.
Housekeeping
Thousand Trails
01.2011 - 07.2011
- Completed housekeeping duties to maintain a consistently clean and welcoming environment.
- Operated landscaping equipment with focus on safety and machine longevity.
- Maintained grounds by trimming, weeding, and general clean-up.
Customer Service
Ross Department Store
01.2010 - 12.2010
- Provided exceptional customer service, ensuring positive experiences for all members.
- Improved customer experience with friendly interactions while restocking shelves or assisting with questions.
- Operated cash register for cash, check, and credit card transactions.
Education
HMIS Trained -
EHC Lifebuilders
11.2012
HIPAA Trained EHC Lifebuilders -
11.2012
CPI Trained EHC Lifebuilders -
11.2012
CPR & First Aid Trained EHC Lifebuilders -
11.2012
Composting and Organic Gardening, Landscaping -
10.2010
Adult Education (GED) -
06.2010
Greater South Bay Green Jobs Corps. San Jose, CA -
01.2010
Skills
- Team leadership
- Strong Communication
- Problem solving
- Empathetic
- Planning
- Team building
- Time management
- Delivering presentations
- Team Player
- Computer skills: Email, Microsoft Outlook, Microsoft Word Microsoft Excel, Power Point, Payroll, Office Space (work request), HMIS
Timeline
Site Operations Manager
Service by Medallion
06.2019 - 06.2023
Account Manager Environmental Services
HealthCare Service Group
05.2018 - 05.2019
Floor technician
GCA Services Group
01.2018 - 05.2018
Custodian
Gilroy Unified School District
11.2015 - 11.2017
Shelter Monitor
EHC LifeBuilders
11.2012 - 03.2013
Housekeeping
Thousand Trails
01.2011 - 07.2011
Warehouse Worker
Germain Seeds Technology
01.2010 - 01.2015
Customer Service
Ross Department Store
01.2010 - 12.2010
HMIS Trained -
EHC Lifebuilders
HIPAA Trained EHC Lifebuilders -
CPI Trained EHC Lifebuilders -
CPR & First Aid Trained EHC Lifebuilders -
Composting and Organic Gardening, Landscaping -
Adult Education (GED) -
Greater South Bay Green Jobs Corps. San Jose, CA -
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