Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
LANGUAGES
Timeline
AWARDS
Generic
Edward Mayfield

Edward Mayfield

Aurora

Summary

Dynamic professional with a proven track record in customer service and coordination, adept at efficiently managing customer inquiries and resolving issues to ensure satisfaction. Committed to fostering teamwork and delivering results while demonstrating adaptability to meet evolving needs. Exceptional communication, problem-solving, and multitasking skills, complemented by a positive attitude and reliability, build trust among colleagues and clients alike. Accomplished Soldier with multiple medals and achievements recognized at state and international levels, showcasing dedication and excellence in all endeavors.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Coordinator

TQL
04.2024 - Current
  • Facilitated positive environments to help alleviate customer issues
  • Coordinated with customers and carriers to ensure timely delivery of shipments
  • Managed multiple inboxes to ensure continued work flow in the absence of brokers
  • Assisted other coordinators in complex situations
  • Increase brokerage revenue by greater than 15% YOY
  • Placed in top 3 of all coordinators measured

Manager/Sales Representative

Verizon
07.2022 - Current
  • Ran and operated multiple systems to assist consumer/b2b sales. Maintained certifications to operate systems allowing myself to complete sales and IT support for customers/businesses. Performed troubleshooting on customers computers, tablets, and phones.

Signal Support/ Air Assault / JBCP Operator

National Guard IN
12.2017 - Current
  • Ran multiple projects across the state for JBCP and HF communications. Maintained a squad of soldiers to be ready to assist as help desk support and or man different objectives for the brigade as needed
  • Promoted ahead of peers and was youngest in class to graduate Air Assault
  • Award multiple medals for exemplary service
  • Managed over 50 end items and kept inventory


CNC Machine Coder/Operator

Multiple Machines
08.2021 - 03.2022
  • Operated HAAS CNC machine and coded programs. Machined different projects and blueprints for different businesses to fit their needs. Ran diagnostics on CNC machines when tolerances were not met or were not operating to spec.
  • Increased dentist chair production by 20%
  • Enabled continuous work flow through innovation

Education

AIT/BCT - Army Warrior Tasks

National Guard
Fort Benning
02.2019

High School Diploma -

South Dearborn High School
Aurora, IN
06.2018

Associate of Applied Science - Cyber Security

Ivy Tech Community College of Indiana
Indianapolis, IN
05-2026

Skills

  • Communication Skills
  • Adaptability
  • Customer Service
  • Proficient in Google software
  • Project Management
  • Strong organizational abilities
  • Certified in A and Security
  • Account management
  • Complaint handling
  • Documentation skills
  • Decision-making
  • Quality assurance

Accomplishments

Place in the top 5% of HF radio communications during the Noble Skywave competition


Improved technical capabilities of multiple Verizon Stores


Facilitated multiple class improving overall readiness of Soldiers across the state.


Continuously is placed in the Deans list while maintaining a full time job

Affiliations

U.S. ARMY



Certification

CompTIA A+


CompTIA SEC+



LANGUAGES

English

Timeline

Customer Service Coordinator

TQL
04.2024 - Current

Manager/Sales Representative

Verizon
07.2022 - Current

CNC Machine Coder/Operator

Multiple Machines
08.2021 - 03.2022

Signal Support/ Air Assault / JBCP Operator

National Guard IN
12.2017 - Current

AIT/BCT - Army Warrior Tasks

National Guard

High School Diploma -

South Dearborn High School

Associate of Applied Science - Cyber Security

Ivy Tech Community College of Indiana

AWARDS

Awarded Multiple Army Commendation Medals & Army Achievement Medals


Customer Service Award 



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