Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kelsey Allen

Summary

Autonomous professional seeking full time gainful employment. Skilled with: office applications, SQL, scheduling, self- management, multitasking, filing, spreadsheet data management, 10-key etc.. Proficient in customer service & support as preludes familiarity within CRM practices. Lean six- sigma yellow belt; you'll find a vastly adept applicant driven toward my company's growth and success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Coordinator

McDonald's
07.2025 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
  • Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
  • Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.

Retail Customer Sales Associate

AT&T
11.2023 - 12.2023
  • Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
  • Collaborated with team members to achieve sales targets and improve overall store performance.
  • Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Technical support, troubleshooting, account resolution, and supportive services.
  • Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
  • Resolved customer complaints professionally, fostering trust and loyalty among clientele.
  • Improved sales performance by actively promoting products and engaging customers in informative conversations.
  • Offered valuable product suggestions based on customer needs and preferences, increasing overall satisfaction levels.
  • Maintained a clean and inviting store environment for enhanced customer experience.
  • Developed strong product knowledge, enabling effective recommendations and upselling opportunities.
  • Coordinated with other departments for special promotions or events that stimulated greater foot traffic into the retail establishment.
  • Contributed to store revenue growth through consistent cross-selling and add-on sales techniques.
  • Provided personalized shopping assistance, establishing rapport with customers and enhancing their retail experience.
  • Actively participated in weekly staff meetings aimed at discussing sales performance, providing valuable input to improve team efficiency and achieve desired outcomes.

Brand Representative & Sales Associate

Various
01.2017 - 11.2023
  • Brand representative for companies such as Excel hydration, Kirby, Straight talk, Harley Davidson, Used car sales, etc., setting up/ taking down presentations, providing informative correspondence with customers and demonstrations of products, being the main point of contact for customers in communicating about a product, representing organizations and products positively while providing positive customer experience.
  • Completed floorsets, filled floor, and rang up customers.
  • Provided excellent customer service, resulting in positive feedback and repeat business.
  • Enhanced sales performance through effective communication of product features and benefits.
  • Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
  • Contributed to the development of engaging visual merchandising displays that showcased products effectively while attracting customer attention.
  • Increased brand awareness by conducting product demonstrations and engaging with customers.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.

Food Service Worker

Various
07.2012 - 09.2023
  • Waited tables, tended to customers, provided customer support and resolution, handled cash, cashed out drawers and tips, utilized P.O.S system to take orders as well as payments, maintained an organized and well-kept section, prepped food, food labels, inventory, cooked food, performed other tasks as required for team goal to be met.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Developed and maintained positive relationships with customers to enhance service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Set up and broke down food service lines quickly to maintain service flow.

Facilities Maintenance Coordinator for HVAC & Refrigeration

Walmart
03.2020 - 11.2020
  • Maintained logs for alerts regarding HVAC or Refrigeration issues for all US, Canada, and Puerto Rico stores. Reset levels for refrigerator and HVAC systems when necessary, called store management to coordinate on issue and provide resolution if applicable, if needed would dispatch on site technical support and follow up ok issue in a timely manner until it was resolved. Tracked data to better detect issues in stores likely causes as well as provide better service on difficult issues.
  • Remote
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Handled minor repairs personally to save company resources while providing prompt resolution when necessary.
  • Ensured seamless transitions between shifts by establishing clear communication protocols among team members.
  • Consistently met deadlines for routine maintenance tasks while managing competing priorities effectively.
  • Reduced downtime for critical systems by conducting regular inspections and addressing potential issues promptly.
  • Managed minor appliance issues and scheduled repairs.

AP Disputes Specialist & Contact Center

Walmart
11.2017 - 12.2019
  • Maintained accounting spreadsheets for various vendors using excel.
  • Investigated accounts to find discrepancies.
  • Finalized transactions once account was found to be balanced.
  • Communicated with vendors on case by case basis.
  • Ran codes with SQL to pull account data and upload to the main system.
  • Used sound judgment and available resources to make well-informed decisions for case approval or denial.
  • Analyzed, researched and resolved payment claims within required timeframes.
  • Adhered to department processes, procedures and goal expectations for case investigations.
  • Kept up to date on industry information, system changes, network rules and compliance issues.
  • Resolved disputes efficiently by conducting thorough investigations and applying appropriate resolution strategies.
  • Enhanced department efficiency by sharing knowledge and assisting colleagues with challenging cases as needed.
  • Implemented process improvements that streamlined workflows, resulting in faster resolution times for customers.

Office Professional

Various
07.2014 - 06.2017
  • Maintained files for Superior Automotives 4 dealerships in Bentonville, AR. Managed the small contact center where calls were routed to handle customer complaints, compliments, and for scheduling service calls.
  • Managed office and front desk, took payments and ran credit applications for customers purchasing furniture at Sam's Furniture maintained financial reports for both in house payments and those performed through synchrony financial institution.
  • Maintained accurate financial records through diligent invoice processing, expense tracking, and budget monitoring.
  • Improved customer satisfaction by resolving client inquiries quickly and accurately while maintaining a professional demeanor.
  • Managed inventory of office supplies and equipment, proactively addressing shortages or maintenance needs to minimize downtime.
  • Contributed to project success by providing administrative support in data entry, research tasks, and report generation as needed.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards when working with personnel files or other private documents.
  • Input data into spreadsheets and databases.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Utilized office management software to record and track customer information.
  • Purchased and maintained office supplies.
  • Edited documents to keep company materials free of grammar errors.

Education

No Degree - Business

NorthWest Arkansas Community College
07.2025

Skills

  • Medical terminology
  • Computer skills
  • English
  • POS
  • CRM software
  • General ledger reconciliation
  • Software troubleshooting
  • Microsoft Powerpoint
  • Refrigeration
  • Analysis skills
  • Communication skills
  • Facilities Maintenance
  • Cash handling
  • Technical Support
  • Quality assurance
  • Microsoft Office
  • Google Suite
  • Cash register
  • AI
  • Merchandising
  • Craft beer experience
  • IOS
  • Time management
  • Windows
  • Lead generation
  • Customer service
  • Supervising experience
  • DocuSign
  • Budgeting
  • Serving
  • Troubleshooting
  • Microsoft Excel
  • Marketing
  • Database management
  • Technical support
  • Negotiation
  • 10 Key Data Entry
  • Accounts receivable
  • HVAC/R
  • Dealership experience
  • Account management
  • QuickBooks
  • Restaurant experience
  • Microsoft Publisher
  • Cooking
  • Basic math
  • Casual dining experience
  • Quality control
  • Construction
  • Project management
  • SAP
  • Sales
  • Microsoft SQL Server
  • Front desk
  • SQL
  • Complaint handling
  • Documentation skills
  • Customer focus
  • Logistics management
  • Clerical support
  • Payment processing
  • Retail experience
  • Call center experience
  • Administrative support
  • Problem-solving
  • Meticulous attention to detail
  • Microsoft outlook, word, and Excel
  • Excellent time management skills
  • Handling escalations
  • Decision-making
  • Quality assurance controls
  • Workflow management
  • Industry trends
  • Coordinating service initiatives
  • Staff education and training
  • Information security
  • Effective workflow management
  • Loss prevention
  • QA
  • Conflict management
  • Budgeting and finance
  • Customer relationship management software (CRM)
  • MS office
  • Research and due diligence

Certification

CPR Certification

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Customer Service Coordinator

McDonald's
07.2025 - Current

Retail Customer Sales Associate

AT&T
11.2023 - 12.2023

Facilities Maintenance Coordinator for HVAC & Refrigeration

Walmart
03.2020 - 11.2020

AP Disputes Specialist & Contact Center

Walmart
11.2017 - 12.2019

Brand Representative & Sales Associate

Various
01.2017 - 11.2023

Office Professional

Various
07.2014 - 06.2017

Food Service Worker

Various
07.2012 - 09.2023

No Degree - Business

NorthWest Arkansas Community College

Similar Profiles

CREATE PROFILE
Kelsey Allen