Edward Mercier
Wimauma,FL
Summary
Results-driven supervisor with proven expertise in team leadership and operational management. Demonstrated ability to develop effective training programs and ensure compliance with company policies, leading to improved workflow and enhanced team performance.
Overview
29
29
years of professional experience
5
5
Certifications
Work History
Trainer/Instructor
Paragon Security/ First Coast Security
Tampa, Florida
05.2025 - Current
- Trained newly hired talent for key positions, contributing to overall team productivity.
- Developed training programs to enhance employee skills, increasing knowledge retention.
- Collaborated with management to identify training needs and gaps.
- Maintained records of trainee progress and updated management on training outcomes.
Sergeant Supervisor
Paragon Security
Tampa, Florida
01.2023 - 05.2025
- Supervised daily operations, enhancing team efficiency and workflow.
- Coordinated scheduling, improving staff coverage during peak hours.
- Conducted regular inspections, ensuring adherence to company policies.
Business Owner
Mosquito Squad
Bangor, Maine
05.2016 - 09.2022
- Managed daily operations to enhance service delivery and client satisfaction.
- Oversaw operations and budgeting, including accounts payable and accounts receivable, and payroll, growing billing from zero to nearly $700,000 annually.
- Coordinated scheduling for staff and service appointments to streamline workflow and maximize service readiness.
- Trained staff on mosquito control techniques to elevate service quality and customer interactions.
- Developed marketing and publicity strategies to build client base from zero to nearly 900 over a five-year period.
Police Officer
Bangor Police Department
Bangor, Maine
06.1997 - 05.2016
- Enforced laws and regulations to maintain public safety and order.
- Investigated incidents, collecting evidence and documenting findings thoroughly.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Responded to emergency calls, providing immediate support and assistance.
- Engaged with community members, fostering positive relationships and trust.
Education
Associate of Science - Criminal Justice
University of Maine
Orono, ME05-1992
Skills
- Employee training and development
- Training program design
- Compliance management
- Team leadership
- Workflow improvement
- Customer relationship management
- Training program development
- First aid-certified instructor: CPR, AED, stop the bleed
- Defensive tactics
- Handcuffing
- Firearms instructor K license holder with Florida
- National weapons and explosives detection instructor with both x-ray operation and metal detection devices
- Crisis management
- Negotiation tactics
Certification
National weapons and explosives detection instructor with U.S. Department of Homeland Security/Federal Protective Service
Timeline
Trainer/Instructor
Paragon Security/ First Coast Security
05.2025 - Current
Sergeant Supervisor
Paragon Security
01.2023 - 05.2025
Business Owner
Mosquito Squad
05.2016 - 09.2022
Police Officer
Bangor Police Department
06.1997 - 05.2016
Associate of Science - Criminal Justice
University of Maine