Edward M House
Clementon,NJ
Summary
Dynamic IT professional with extensive expertise in computer networking and technical support, adept at troubleshooting hardware and software issues within complex network environments. Proven ability to deliver exceptional on-site and remote assistance to over 200 end users, ensuring seamless operation of desktops, laptops, mobile devices, and printers. Proficient in configuring and utilizing a range of software applications, including Microsoft Windows and the Microsoft Office Suite, while effectively resolving technical challenges across both Windows 10/11 and macOS platforms. Strong collaboration skills in team settings and the capability to work independently, consistently setting up new workstations with precision through imaging, domain joining, and user configuration.
Overview
18
18
years of professional experience
Work History
Field Technician
Cherry Hill Public Schools
Cherry Hill, NJ
10.2022 - Current
- Image devices throughout district
- Work on Help Desk tickets submitted by End Users
- Update Inventory in Asset Management system
- On-site Diagnostics & Troubleshooting
- Equipment Installation & Repair
- Networking (LAN/WAN, TCP/IP, DHCP, DNS)
- Desktop & Laptop Support (Windows/macOS)
- Hardware Diagnostics & Repair
- Remote Support Tools (TeamViewer, AnyDesk, RDP)
- VPN & Firewall Configuration
- Cabling & Equipment Installation
IT Technician
Lindenwold Public School District
Lindenwold, NJ
01.2017 - 05.2022
- Add/Delete User Accounts in Active Directory
- Image devices throughout district
- Work on Help Desk tickets submitted by End Users
- Help manage servers in different buildings throughout district
- Help manage the repairs of devices by end users in district
IT Technician
LEGACY Retail Services
Cherry Hill, NJ
09.2016 - 12.2016
- Make calls to different locations
- Document phone calls in Help Desk log
- Provide assistance with connectivity to devices
- Verify connectivity to devices
Dairy Clerk
Shop Rite
West Berlin, NJ
08.2011 - 09.2016
- Provided a customer friendly experience to all customers
- Work as a team in department to maintain full shelves
- Ensure safe and clean area by maintaining safety standards
- Replenish product to shelves, racks, and end caps.
Mail Clerk
Courier Post
Cherry Hill, NJ
11.2014 - 12.2015
- Insert promotional material into newspaper
- Stack skids, fill trucks, and feed inserts into the machine
- Perform duties as a team to maintain deadlines and avoid delays in the operation
Package Handler
FedEx Ground
Barrington, NJ
08.2013 - 10.2015
- Load packages on conveyor belts and on delivery trucks
- Stack Incompatible packages according to different routes on carts
- Scan packages into building from Unload
- Help ensure all Incompatible packages get to route for delivery
Electronics Technician
Target
Voorhees, NJ
09.2007 - 10.2009
- Understand the technology
- Provide information to customers for purchase
- Provide support for technology purchased
- Provide support for technology not purchased in the store, but in need of components to make it work
- Assistance other team members in other areas or in my area when needed
Education
Associate's degree - Applied Science (Computers)
ITT Technical Institute
Marlton, NJ06-2016
Skills
- Wireless connectivity solutions
- DHCP management expertise
- Data restoration
- Inventory replacement coordination
- Technical support for email configuration
- Account troubleshooting
- Help desk support
- Help desk support experience
- Field technician for IT support
- Technical support via video conferencing
- Technical support engineer experience
- VPN configuration and management
- Active Directory configuration
- TCP/IP configuration skills
- Hardware support
- Data organization
- Desktop support analyst experience
- Network connectivity troubleshooting
- Chrome OS support
- Troubleshooting
- Remote support specialist experience
- Hardware maintenance
- Scripting
- Software troubleshooting
- Performance tuning
- On-site technical support
- Cloud-based application support
- Managing technical support teams - Largest technical support team managed (1-5 team members)
- Android support
- Operating system updates
- Client interaction via phone calls
- Operating system installation
- Network support technician experience
- Laptop (troubleshooting support)
- VoIP
- Technical support - Technical support experience (6-10 years)
- Software maintenance
- Active Directory management
- Hardware support specialist experience
- Technical support via email
Timeline
Field Technician
Cherry Hill Public Schools
10.2022 - Current
IT Technician
Lindenwold Public School District
01.2017 - 05.2022
IT Technician
LEGACY Retail Services
09.2016 - 12.2016
Mail Clerk
Courier Post
11.2014 - 12.2015
Package Handler
FedEx Ground
08.2013 - 10.2015
Dairy Clerk
Shop Rite
08.2011 - 09.2016
Electronics Technician
Target
09.2007 - 10.2009
Associate's degree - Applied Science (Computers)
ITT Technical Institute