Edward Molina
La Verne,CA
Summary
Dynamic leader with a proven track record at American Medical Response, enhancing operational efficiency and team productivity. Expert in team building and emergency operations management, demonstrated through impactful coaching and mentoring. Excelled in fostering customer relations and improving service quality, showcasing motivational leadership and critical thinking skills.
Overview
14
14
years of professional experience
Work History
Operations Supervisor
AMR
04.2023 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and maintaining staffing levels for high performing 9-1-1 system
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Experienced certified EMT
- Represent AMR San Bernardino County at client and community functions to enhance the image of AMR while strengthening customer relations
Customer Service Supervisor
American Medical Response, AMR
04.2010 - 10.2011
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Selected and trained crews for preferred service units that are dedicated to retail customers
Education
Emergency Medical Technician - Emergency Medical Services
Mt. San Antonio College
Walnut, CASkills
- Team building expertise
- Critical and creative thinker
- Experience in Incident Command during emergency operations
- Trained PIO
- Motivational Leadership
- Coaching and Mentoring
Timeline
Operations Supervisor
AMR
04.2023 - Current
Customer Service Supervisor
American Medical Response, AMR
04.2010 - 10.2011
Emergency Medical Technician - Emergency Medical Services
Mt. San Antonio College