Summary
Overview
Work History
Education
Skills
Affiliations
Awards
Timeline
Generic

Edward Montez-Deoca

San Antonio

Summary

Experienced and results-oriented professional with extensive expertise in client portfolio management, relationship building, delivering personalized financial solutions, and supporting wealth growth initiatives. Skilled in conducting thorough due diligence, streamlining operational workflows, and enhancing AML/KYC frameworks to ensure accuracy and efficiency. Proficient in monitoring transactions to detect suspicious activity, coordinating cross-functional teams, leveraging analytics for strategic decision-making, and maintaining adherence to evolving industry regulations. Demonstrated leadership in training, mentoring, and providing subject matter expertise to support business expansion while ensuring consistent quality and compliance across banking operations.

Overview

19
19
years of professional experience

Work History

Consultant

Ernst & Young
San Antonio
08.2024 - 11.2024
  • Conducted risk assessments on client portfolios to maintain rigorous KYC standards.
  • Executed customer due diligence and continuous monitoring to comply with AML and KYC regulations.
  • Validated client documentation to detect discrepancies and potential compliance threats.
  • Gathered all critical compliance documentation in coordination with internal and external stakeholders.
  • Streamlined KYC operational workflows to optimize process efficiency and compliance accuracy.
  • Identified suspicious behavior by monitoring client activity through advanced surveillance techniques.
  • Implemented strategic enhancements to AML and KYC frameworks aligned with regulatory updates and industry best practices.

Annuity Process Support

Citigroup
San Antonio
11.2021 - 01.2024
  • Coordinated with operations teams to align execution with site-wide strategic goals and objectives.
  • Delivered performance analytics and reports, enabling data-driven decision-making across multiple organizational functions.
  • Optimized production efficiency and operational excellence through investigation of emerging technologies and methodologies.
  • Assessed current processes to identify inefficiencies and opportunities for enhancement.
  • Drove revenue growth from $600M in 2022 to $1.4B in 2023 by streamlining workflows in collaboration with financial advisors.
  • Boosted productivity, ensured product quality, and maintained consistency through continuous updates of procedures.
  • Enhanced performance metrics and reduced operational costs through implementation of continuous improvement initiatives.
  • Reduced annuity ticket rejection rates from 85% by leading strategic process improvements that restored client confidence and safeguarded firm reputation.

Acting Wealth Relationship Manager

Citigroup
San Antonio
11.2021 - 02.2023
  • Analyzed client portfolios to evaluate value-enhancement opportunities aligned with investment goals.
  • Integrated profiling capabilities to identify and cultivate relationships within affluent and high-net-worth segments, supporting wallet share expansion while complying with AML/KYC standards.
  • Leveraged CRM tools to streamline client engagement and documentation processes.
  • Conducted regular portfolio audits to detect and resolve transaction anomalies and discrepancies.
  • Designed tailored wealth management solutions addressing diverse client requirements in collaboration with team members.
  • Managed a portfolio exceeding 500 clients, conducted performance reviews, and recommended tactical adjustments.

Sky Branch/Virtual Banker – Safe Act

Citibank
San Antonio
12.2019 - 11.2021
  • Advised clients on a broad range of banking products, including loans, investments, and credit solutions.
  • Identified and capitalized on cross-selling opportunities to strengthen client relationships and increase portfolio value.
  • Delivered structured onboarding training to new hires to enhance proficiency in banking operations.
  • Managed loan application workflows and ensured accurate documentation.
  • Monitored evolving industry regulations to support proactive updates to internal policies.
  • Secured high-value client accounts totaling $32M while facilitating upgrades to premier private client services.
  • Supported team members in resolving technical challenges related to banking software applications.

Citigold Dedicated Specialist

Citibank
San Antonio
09.2015 - 12.2019
  • Resolved service incidents efficiently in accordance with established service level agreements.
  • Optimized customer satisfaction and service quality in collaboration with cross-functional teams.
  • Evaluated actionable behavioral insights through advanced data analytics to customer survey feedback.
  • Engaged in continuous compliance training to uphold regulatory and organizational standards.
  • Interpreted key performance metrics to guide strategic decision-making.
  • Prioritized multiple projects effectively through disciplined time and resource management.
  • Mentored new employees, contributed to team excellence, and fostered award-winning performance.
  • Served as a recognized subject matter expert and provided specialized knowledge to support organizational goals.

74D Chemical Operations Specialist

United States Army
12.2005 - 07.2011
  • Conducted systematic safety inspections of chemical weapons to uphold operational integrity.
  • Executed decontamination procedures for personnel and equipment exposed to toxic agents.
  • Delivered targeted training programs on chemical weapons operations and contributed to development of standard operating procedures.
  • Analyzed environmental samples from contaminated zones to recommend effective mitigation strategies.
  • Monitored air quality during hazardous material exercises to ensure personnel safety and regulatory compliance.
  • Documented exposure incidents and contamination events following established reporting standards.
  • Advised command leadership on hazardous material protocols to optimize safe handling and storage practices.
  • Led teams responsible for safe disposal and neutralization of toxic waste generated during military operations.
  • Designed and implemented risk mitigation strategies addressing chemical and biological hazards.
  • Participated in realistic toxic substance response drills to maintain high preparedness levels.

Education

Bachelor of Science - Management

University of Phoenix
01.2023

Skills

  • Investment Portfolio Management
  • Loan Application Processing
  • Revenue Growth Strategies
  • Continuous Improvement Initiatives
  • Wealth Management Solutions
  • Compliance Framework Implementation
  • Service Quality Management
  • Performance Metrics Evaluation
  • Client Engagement Optimization
  • Financial Reporting & Analytics
  • Team Mentoring & Leadership
  • Banking Products Advisory

Affiliations

  • Volunteered at Idea Mays Preparatory Academy
  • Member of Citi Salutes Network (Citibank Veteran Network)
  • Member of Hispanic/Latino Heritage

Awards

  • Summa Cum Laude
  • National Society of Leadership and Success
  • Citigold Employee of the Month (06/01/17)
  • Army Achievement Medal x 2
  • Global War on Terrorism Expeditionary Medal

Timeline

Consultant

Ernst & Young
08.2024 - 11.2024

Annuity Process Support

Citigroup
11.2021 - 01.2024

Acting Wealth Relationship Manager

Citigroup
11.2021 - 02.2023

Sky Branch/Virtual Banker – Safe Act

Citibank
12.2019 - 11.2021

Citigold Dedicated Specialist

Citibank
09.2015 - 12.2019

74D Chemical Operations Specialist

United States Army
12.2005 - 07.2011

Bachelor of Science - Management

University of Phoenix

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