Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edward Ortiz

Staten Island,NY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Uber Partner

Uber Eats
04.2023 - 06.2023
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Picked up orders at designated locations and delivered to destination,
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Used GPS to determine fastest route to destinations in order to save customers money and maximize availability.

Stocker

Double K Liquor
03.2022 - 02.2023
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.

Parts Runner

Sheerkahn Services
10.2020 - 02.2022
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Pulled parts off store shelves to fill customer orders.
  • Determined parts needed by analyzing information and descriptions provided by customer.
  • Delivered parts to Plumbers, HVAC Technicians and Electicians
  • Worked with them on many jobs including furnace coil condensers, water heaters, boilers (steam and hydronic)

Cashier

Villa Monte Pizzeria & Restaurant
05.2018 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Online Seller

Trading Terminal
07.2015 - 11.2018
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Created clear, precise and properly detailed product and service information on company website.
  • Managed product returns and exchanges to maintain customer satisfactions and minimize losses.

Education

High School Diploma -

Tottenville High School
Staten Island, NY
06.2018

Skills

  • Public Relations
  • Order Picking and Processing
  • Parts Identifications
  • Stockroom Maintenance
  • Fluency in Spanish
  • Pipe Assembly
  • Welding and Brazing
  • Installation of Plumbing Systems
  • Digging Trenches

Languages

Spanish
Native or Bilingual

Timeline

Uber Partner

Uber Eats
04.2023 - 06.2023

Stocker

Double K Liquor
03.2022 - 02.2023

Parts Runner

Sheerkahn Services
10.2020 - 02.2022

Cashier

Villa Monte Pizzeria & Restaurant
05.2018 - 08.2020

Online Seller

Trading Terminal
07.2015 - 11.2018

High School Diploma -

Tottenville High School

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Edward Ortiz