Summary
Overview
Work History
Education
Skills
References
Timeline
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Edward Parra

El Paso,TX

Summary

Motivated and highly adaptive professional with a Bachelor of Business Administration in Marketing and a minor in OSCM. Extensive digital operations and retail leadership background combined with an innovative approach to driving customer service through operational effectiveness. Strong skills in project management, customer retention, and data analysis. Currently serving as a Digital Supervisor at Walmart, leading teams beyond performance metrics to foster future leaders.

Overview

7
7
years of professional experience

Work History

Digital Coach

Walmart
El Paso, TX
03.2023 - Current
  • Oversee a team of 80+ associates and 2 Digital Team Leads in the Online Pickup and Delivery department, improving delivery efficiency by 15%
  • Mentors team members, resulting in promotions to leadership roles
  • Coordinates the activity of the department concerned with sales and distribution of products
  • Lead corrective action processes, including coaching, disciplinary measures, and conflict resolution to maintain productivity and a positive work environment
  • Ensure all activities comply with HR policies to protect business culture and support associate well-being
  • Collaborates in the selection of candidates to maintain business growth

Digital Team Lead

Walmart
El Paso, TX
10.2019 - 02.2023
  • Managed over 80 associates, completing 400+ daily orders, and improving inventory accuracy
  • Led social media initiatives for the Digital Department, increasing customer engagement
  • Achieved the best Online Grocery Pickup team performance in El Paso for 2021
  • Consistently exceeded key performance metrics, including a reduction in customer wait times

Personal Shopper

Walmart
El Paso, TX
10.2017 - 03.2019
  • Top-performing shopper in the market, achieving 100 items per hour
  • Supervised the layaway team during the holiday season, improving order accuracy

Education

Bachelor of Business Administration - Marketing, OSCM

The University of Texas at El Paso (UTEP)
El Paso, TX
12.2022

Skills

  • Team Leadership & Development
  • Customer Retention & Service
  • Project Management
  • Analyzing Data
  • Planning Strategically
  • Scheduling & Forecasting
  • Marketing Knowledge
  • Compliance & Quality Control
  • Retail Best Practices
  • Bilingual (English/Spanish)

References

Available upon request

Timeline

Digital Coach

Walmart
03.2023 - Current

Digital Team Lead

Walmart
10.2019 - 02.2023

Personal Shopper

Walmart
10.2017 - 03.2019

Bachelor of Business Administration - Marketing, OSCM

The University of Texas at El Paso (UTEP)

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Edward Parra