Edward Ponce
Hamburg,NY
Summary
Dynamic Store Manager with proven success at Sherwin-Williams Paint Store, enhancing customer satisfaction through exceptional service and strategic inventory management. Skilled in relationship building and problem-solving, I led teams to exceed sales targets while fostering a positive work environment, resulting in a significant increase in customer loyalty.
Overview
14
14
years of professional experience
Work History
Store Manager
Sherwin-Williams Paint Store
12.2015 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Outbound calls in order to attract new customers
Customer Service Lead
Tops Friendly Markets
03.2011 - 04.2015
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
Associate Of Applied Science - Criminal Justice
Jamestown Community College
Jamestown, NY05.2012
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Inventory management
- Store merchandising
- Shift scheduling
- Relationship building and management
- Strategic thinker
Timeline
Store Manager
Sherwin-Williams Paint Store
12.2015 - Current
Customer Service Lead
Tops Friendly Markets
03.2011 - 04.2015
Associate Of Applied Science - Criminal Justice
Jamestown Community College
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