EP EDWARD PORTER

• Managed a team of 20 associates at Walmart, ensuring compliance with cash management and resolving customer disputes.
• Solidified vendor relationships with our third-party mobile communications vendor (OSL) to enhance inventory management.
• Organized inventory and replenished stock, maintaining item features and price changes for high-dollar items.

I streamlined service job prioritization, appointment scheduling, and trend analysis through a personal spreadsheet, leading to improved workflow and customer satisfaction.

• Prioritized service jobs based on impact levels
• Scheduled appointments for technicians
• Developed a personal spreadsheet to track call types and identify trends
Built relationships with various Field Supervisors, Managers, and Technicians in order to identify who is available and for the jobs that need to be worked.
I will assign jobs on a daily and weekly basis

• Monitored and analyzed performance data to identify improvement areas and develop corrective action plans.
• Spearheaded operational procedures to enhance efficiency and optimize operations.
• Launched staff engagement and cultural programs, improving operational quality and team dynamics.
• Trained and mentored a team of 40 Associates, fostering individual strengths and addressing weaknesses.

I effectively managed inventory and vendor relationships while leading a team of associates to achieve operational excellence.

• Trained new team members on company procedures and safety requirements to maintain high standards.
• Created appealing displays for promotions, enhancing the shopping experience for customers.
• Monitored merchandise for quality assurance, ensuring compliance with strict guidelines.

• Assisted clients with opening new accounts and performing financial transactions at Charles Schwab in the Omaha Metropolitan Area.
• Reviewed accounts for potential fraud and educated clients on processes and procedures.
• Documented all calls and digital communications, ensuring accurate record-keeping.
• Noted receipt of any received documents for compliance purposes.

• Managed new order activations for outside sales representatives, ensuring smooth onboarding of services.
• Provided back office order support for CenturyLink Prism, Hi-Speed Internet, and Home Phone Services.
• Utilized Salesforce, Tableau, and Pega to maintain customer records and enhance operational efficiency.
• Collaborated with Field Operations to resolve escalated customer issues, promoting satisfaction and retention.

I effectively managed self-checkout operations and supported my team as a front-end supervisor.

• Resolved customer issues promptly, enhancing overall satisfaction during peak hours.
• Ensured cleanliness and readiness of front-end areas, contributing to a welcoming atmosphere.
• Demonstrated commitment to team success by staying late to assist cashiers, prioritizing their well-being.

I successfully led a team at Heartland Food Corp., focusing on operational excellence and customer satisfaction.

• Oversaw a team of 1 to 10 crew members, promoting teamwork and efficiency.
• Implemented strategies to increase sales while addressing guest concerns effectively.
• Ensured inventory and cash integrity, enhancing overall operational performance.